ServiceNow News
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_By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS,_
_Ashley Snyder, Principal Outbound Product Manager - ServiceNow_
Overview
ServiceNow customers can now power Now Assist with Ama...
Now Assist with Amazon Bedrock: Two Paths to Enterprise-Grade Generative AI on ServiceNow
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Agent Productivity in Now Assis...
Now Assist for CSM - Agent Productivity
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Glimpses of Zurich Release Features
Stories by Prashant Kumar LearnIT on Medium
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In today’s fast-paced business environment, the efficiency of processes directly correlates with the competitiveness of a company. One often overlooked but crucial area that can significantly benef...
Unlocking Efficiency: Streamlining Post Execution Contract Management with CM Pro & Agentic AI
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=14e51965db2200d013b5fb24399619fb)
Hi there,...
Zurich EA (Early Availability) family release now available!
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Discover whats new and trending in the world of HRSD, Employee Workflows, and ServiceNow. Check out an assortment of free resources to continue learning & building your network.
Now You Know: Employee Workflows Newsletter (August 2025)
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DISCLAIMER: _This article describes a proposed solution to support this use case._
_The proposed solution requires configuration, as such, there is no liability for ServiceNow to provide support,...
Adding Custom Planning Attributes to Resource Management Workspace ‘Group By’
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Suite Certification — Workplace Service Delivery
Another Learning Completed!
Video : <https://www.youtube.com/watch?v=yAIKst-S88Y>
In this video, I walk you through a real pilot using ServiceNow Now Assist and Agentic Workflows inside the GRC/IRM module. We selected three ...
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How ServiceNow Now Assist Transforms GRC – Real Pilot Results & AI Time Savings
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In this installment of the Process Mining Academy we do a deep dive into the Work notes analysis capability. Process analysis involves both identifying process inefficiencies and then determining w...
Process Mining Academy #38 - Work notes analysis
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Please see [video here](https://servicenow.workplace.com/groups/2490851691143300/permalink/3805526843009105/).
Enterprise Asset Management (Unplanned Scenario)
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Please see [video here](https://servicenow.workplace.com/100022475330735/videos/1083903622662090/).
Enterprise Asset Management (Planned Scenario)
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Please see [video here](https://youtu.be/A6nEjd6tImM).
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Why AI Will Never Replace Human Judgment: The Sully Story
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Leveraging ServiceNow for IoT Device Management: A Case Study with Coffee Machines
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Foster Agent collaboration and productivity with Microsoft 365 integrations
ServiceNow Community
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![Getting Started with AI Agents on ITSM Now Assist [APAC]](/failed/https://i3.ytimg.com/vi/zNaBjQ7e12I/maxresdefault.jpg)
Getting Started with AI Agents on ITSM Now Assist [APAC]
ServiceNow Community
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7 months
Use Now Assist for CSM to increase self-service, empower customers to resolve issues faster by surfacing trusted answers, generating helpful content, and automating routine tasks through generative...
Now Assist for CSM - Customer Self-Service
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Definition
Engagement Messenger brings Now Assist for CSM directly into your branded external-facing web apps, portals, and mobile experiences. It allows customers to interact with generative fea...
Now Assist for CSM in Engagement Messenger
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Definition
The Portal Case Form enhanced by Now Assist enables a smarter self-service experience when customers create a case through your Service Portal. As users enter their issue, the system s...
Now Assist for CSM in Portal Case Form
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Definition
AI Search in Now Assist for CSM enhances the way customers and agents find relevant content across the platform. It provides semantic, intent-aware results that go beyond keyword match...
Now Assist for CSM in AI Search
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Now Assist Virtual Agent for CSM transforms how customers interact with your support organization by enabling natural, multi-turn conversations that resolve issues faster—without requiring an agent...
Now Assist for CSM in Virtual Agent
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