How ServiceNow Now Assist Transforms GRC – Real Pilot Results & AI Time Savings
New article articles in ServiceNow Community
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Aug 01, 2025
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Video : https://www.youtube.com/watch?v=yAIKst-S88Y
In this video, I walk you through a real pilot using ServiceNow Now Assist and Agentic Workflows inside the GRC/IRM module. We selected three high-effort use cases – regulatory alert handling, risk assessment, and issue resolution – and measured manual vs. AI effort. The results were powerful: over 450+ hours saved monthly, nearly 3 FTEs freed, and a potential annual saving of $450K. This is not theory – this is real data from real users. I’ve spoken to end users, collected their pain points, validated with industry experts, and presented only what’s proven. We’ve also included easy-to-understand visuals, FTE comparisons, and clear ROI indicators. If you’re looking to scale AI in GRC, this is a great place to start. Stay tuned for the next video where I’ll show the technical demo step-by-step!
https://www.servicenow.com/community/now-assist-articles/how-servicenow-now-assist-transforms-grc-real-pilot-results-amp/ta-p/3341354