ServiceNow News
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On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, I was joined by returning gu...
Podcast: Break Point - Meet the Web Agents with Jingfei Chen
New article articles in ServiceNow Community
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Scanning an individual Excel column to validate data
Custom Bulk Case Loading - Scanning column data for an uploaded template file
New article articles in ServiceNow Community
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Meet the Web Agents with Jingfei Chen | The Break Point Podcast
ServiceNow Dev Program
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4 months
In the digital world, data without the right architecture and engineering remains underutilized and often becomes a liability. To compete effectively, organizations must invest in secure, cloud-nat...
Modernizing Enterprise Data Through Advanced Architecture and Engineering
REDE Consulting
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4 months
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CSDM 5.0
According to officials, this will be the final time this diagram is presented.
Identity and Access Management (IAM) traditionally centers on safeguarding human identities by implementing measures like Single Sign On (SSO), Multi\-factor authentication (MFA), and scheduled acc...
How to Discover & Secure Machine Identities
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4 months
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Entity View Action Mapper (EVAM) is a powerhouse for showing dynamic data in ServiceNow's Next Experience. While the out-of-the-box (OOB) components like now-card-evam-record are useful, you'll ine...
Leveraging Zurich's Component Builder for EVAM View Templates
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4 months
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Now Assist in Docs
Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve ...
Draft with Now Assist in Docs
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4 months
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CRM AI Academy: The AI Decision Matrix for Customer Service
ServiceNow Community
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4 months
ATF is mostly associated to testing, but you can also do performance testing!
You can read about those features in the official docs [here](https://www.servicenow.com/docs/bundle/yokohama-applica...
Platform Performance and Perception - how slow performance can destroy 'buy in'
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4 months
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CRM AI Academy - Tailor Your AI Sequence for Scalable Success
ServiceNow Community
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4 months
Activating AI on ServiceNow with NewRocket - Harsha Kumar, CEO NewRocket
NewRocket
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4 months
Hello SNUG Members!
We hope you will attend the upcoming 2025 Utah SNUG event! We are very excited that the SNUG meeting will be hosted by our customer, Adobe! Local SNUG meetings are one of the b...
Register Now for the 2025 Utah SNUG!
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4 months
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With your upgrade looming, you’re reaching out to your various tenants/teams to get some resourcing allocated to the testing of their modules.
Whether its HR, ITSM, or some custom applications you...
ATF and the Art of not boiling the ocean
New article articles in ServiceNow Community
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4 months
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Customer Success Management Health Framework Overview
ServiceNow Community
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4 months
Making the Service Catalog the Easy Button for Employees
Rolling out a Service Catalog in ServiceNow is often celebrated as a milestone. But the real test isn’t the launch—it’s whether employees a...
Driving End-User Adoption of the Service Catalog
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5 months
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One of the most recurring challenges I’ve seen across large-scale ServiceNow programs is how operational excellence tends to fade once the platform stabilizes.
The first few months after go-live ...
Manual Operations to Agentic Intelligence with CSI
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Here’s a breakdown of how we technically implemented a [Centralized Outbound API Maintenance ](https://www.servicenow.com/community/developer-blog/centralized-outbound-api-integration-maintenance-f...
Centralized Outbound API Maintenance Framework – A Technical Deep Dive
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If you’ve worked on large-scale ServiceNow implementations, you’ve probably been there —
it’s 11:30 PM, a major integration has failed again, and the same team is manually re-running payloads, ch...
Centralized Outbound API/Integration Maintenance Framework (Idea)
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Hello SNUG Members!
There are a few things I want to call out happening at this incredible FREE all day event that you don't want to miss.
Build an AI agent -Curious what it takes to build an AI...
Don't forget to register for the upcoming WORLD FORUM in New York!
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If you’ve ever been part of a large ServiceNow implementation, you probably know the feeling —the Friday-night panic before a production move, a handful of hotfixes sneaking in at the last minute, ...
Structured Release Management Importance
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5 months
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In the first part of this [blog](https://www.servicenow.com/community/developer-blog/multi-vendor-operating-model-through-a-servicenow-centre-of/ba-p/3400168M10594), we looked at how a multi-vendor...
Defining Roles and Responsibilities in a Multi-Vendor operating model
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5 months
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