On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, I was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

Note: There's currently an issue with the platform we use to publish the audio version of our podcasts. This episode will be available there at a later time. My apologies!

⏱️ Timestamps

• 00:00 Introduction
• 02:37 What ARE ServiceNow Web Agents?
• 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
• 09:41 How Are Web Agents Similar/Different From RPA?
• 12:25 What Are Some Cornerstone Use Cases for Web Agents?
• 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
• 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
• 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
• 27:01 How Have Priorities Changed to Meet Market Expectations?
• 29:50 What Are Initial Customer Thoughts on Web Agents?
• 31:11 Where Can People Provide Feedback on Web Agents?
• 32:02 Call to Action
• 33:57 Conclusion

🔗 Links

• Jingfei Chen's LinkedIn
• AI Experience Release Event
• Get to Know Now Assist AI Web Agent
• The ServiceNow World Forums
• The ServiceNow Developer Site
• The Developer Advocate Blog