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Navigating and Managing ServiceNow Virtual Agent Topics with GML

New article articles in ServiceNow Community · Mar 02, 2025 · article

Are you struggling to manage large and complex topics in your virtual agent designer? Discover how GML (Graph Modeling Language) can revolutionize the way you visualize and optimize your virtual agent topics. In this comprehensive guide, we'll walk you through navigating to your virtual agent, understanding the challenges of large topics, and leveraging GML to address these issues.

You'll learn:

- How to navigate to a virtual agent and see its topics.

- The challenges of managing large topics in the virtual agent designer.

- How GML can help you visualize and manage these topics more effectively.

- What the graph column on a topic is and how it contains the definition of the virtual agent topic in JSON format.

- Step-by-step instructions on how to open and download a GML file for a topic.

- How to view the exported GML file in both the online and downloaded versions of yEd.

- An explanation of scoped app code and how to install it.

- Tips for cleaning up attachments to keep your virtual agent running smoothly.

- How to identify the largest virtual agent topic and use a fix script to optimize it.

Don't miss out on this opportunity to streamline your virtual agent management process. Join us as we explore the power of GML and provide practical tips to enhance your virtual agent experience.

Call to Action: Read the full blog post to learn more and share your feedback and improvement ideas!

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https://www.servicenow.com/community/developer-blog/navigating-and-managing-servicenow-virtual-agent-topics-with-gml/ba-p/3192808