instead of the ootb test load records which requires certain privileged roles to access, create a new one which can be restricted to the itil role makes a httprequest call to the out of the box java processor (which itself cannot be edited) UI Action: "Test Load 2 Records (ServiceDesk)" table: data source (sys_data_source) condition: current.import_set_table_name=='u_' && gs.hasRole('service_desk'); code: -------- -------- current.update(); try{

//--run the processor this way, so that service desk do not need import_transformer role to do this

var url=gs.getProperty('glide.servlet.uri')+'sys_import.do';

var request=new GlideHTTPRequest(url);

request.setBasicAuth(gs.getProperty('sd.uid'), gs.getProperty('sd.pwd'));

request.addHeader('Accept', 'application/json');

request.addParameter('import_source', 'data_source');

request.addParameter('sysparm_data_source', current.sys_id);

request.addParameter('sysparm_tablename', current.import_set_table_name);

request.addParameter('sysparm_recreate_table', 'false');

request.addParameter('create_new_module', 'ON');

request.addParameter('sysparm_extends', 'sys_import_set_row');

request.addParameter('selected_application', 'import_sets');

request.addParameter('sysparm_default_state', 'test');

request.addParameter('max_rows', '2');

var response=request.get();

var httpStatus=response.getStatusCode();

gs.log('TESTRESP:' + httpStatus, ':processor_resp');

if (httpStatus!=200 && httpStatus!=201){

throw ('httpStatus error: ' + httpStatus);

}

}catch (ex){

gs.addErrorMessage('error--check with ServiceNow team');

gs.log(ex.toString(), 'test-processorErr'); } var info = "Test loading 2 rows - "; //info += "Return to data source"; gs.sleep(5000); var grTUD=new GlideRecord('u_user_data'); var testQuery='sys_created_on>javascript:gs.beginningOfLastMinute()sys_import_state=test'; grTUD.addQuery(testQuery); grTUD.query(); if (grTUD.getRowCount()>0){

info+='TEST SUCCESSFULL--' + grTUD.getRowCount() + ' test rows created';

gs.addInfoMessage(info); }else{

info+='TEST FAILED - PLEASE CHECK';

gs.addErrorMessage(info); }

action.setRedirectURL(current);

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },