this can be used to modify the approver and re-send a new email restricted to sys admins (or whatever role desired) name: Trigger New Approval condition: current.state=='requested' && gs.hasRole("admin") script: function trigger_new_approval(){

var res=confirm('Have you updated the approver and are happy to trigger a new approval notification?');

if (res){

alert('re-sending approval to ' + g_form.getValue('approver'));

gsftSubmit(null, g_form.getFormElement(), 'resend_email'); //MUST call the 'Action name' set in this UI Action

} } if (typeof window == 'undefined'){

resend_approval();

} function resend_approval(){

var grAppr=new GlideRecord('sysapproval_approver');

var grUser=new GlideRecord('sys_user');

if (grUser.get('sys_id', current.approver)){

if (!gs.nil(grUser.email)){

gs.eventQueue('approval.inserted', current, grUser.sys_id, grUser.user_name);//--as per 'Approval Events (Task)' bus rule logic

gs.addInfoMessage('resent approval to ' + grUser.email);

gs.addInfoMessage(grUser.sys_id);

gs.addInfoMessage(grUser.user_name);

var sURL="/sys_email_list.do?sysparm_query=sys_created_onONLast%2030%20minutes%40javascript%3Ags.beginningOfLast30Minutes()%40javascript%3Ags.endOfLast30Minutes()";

action.setRedirectURL(sURL);

}else{

gs.addErrorMessage('ERROR - no email found for ' + grUser.name);

}

} }

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },