Adoption Blueprints is a non-licensed platform feature. Some applications and plugins in the journeys may require a license. If you have any questions, please contact your account representative.

Adoption Blueprints and Impact are complementary. Adoption Blueprints outline your current implementation journey and provide recommendations, while the Impact team helps you achieve these goals.

Currently, we have Adoption Blueprints for Technology Excellence.

Yes, the Admin menu will not be visible unless Next Experience UI is enabled.

Admins can configure the default shared dashboard or create their own.

Admin Home uses Next Experience dashboards that can be edited with the In-line Editor and does not use responsive dashboards.

See this product documentation. As of the Vancouver family release, you can share an Adoption Blueprint with a non-admin user and they will see a read-only version.

Guided Tours can be created for Service Portal/Employee Center, Classic Environment forms and lists, Workspaces, and other experiences created on the Next Experience UI Framework.

Any persona on your instance can benefit from a guided tour. Onboarding new process users is a great first use case.

Are Guided Tours available for the Portal App Shell?

Currently, Guided Tours are available for the following interfaces:

• Standard UI i.e. Classic Environment Forms and Lists
• Custom UI (UI Pages)
• Workspaces (Configurable Workspaces)
• Service Portal (i.e. Service Portal, Employee Center, CSM Portal, etc. - any portal that uses AngularJS)

See the product documentation for more information.

Yes, you can specify which domain to use with the guided tour, and copy it to modify it for a specific domain.