ChatGPT is a large language model (LLM). It can understand and generate human-like text using OpenAI’s latest GPT (generative pre-trained transformer) model: GPT-4.

Made popular by its chat-based interface, ChatGPT uses AI and machine learning (ML) to produce responses to user prompts.

ChatGPT made more easy to integration with third party tool using its model and prompt parameter using

post https://api.openai.com/v1/completions. You can access https://platform.openai.com/docs/api-reference/completions/create to get all integration parameters.

In this blog, I am going to use low code approach to build ServiceNow REST integration using Flow Design and App Engine Studio to build Catalog item to trigger REST integration to post your request to ChatGPT AI chatbot and get your answer from ChatGPT.

Activates the ServiceNow IntegrationHub Starter Pack Installer plugin (com. glide. hub. integrations) on personal developer instances.

Configure Flow Action for REST Integration

Open Flow Designer to create new Action follow the following steps:

Define Script to capture REST Response from ChatGPT

Test Action after Publishing

Review Test results blow:

Create the following Catalog Item from App Engine Studio

Create a Flow using Flow Designer

Demo - Access ChatGPT Request from Service Portal

ChatGPT Answer in Request Item Record

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