(upbeat music) ♪ I got the feeling, I got the feeling of love ♪ ♪ High on the feeling, high on the feeling above ♪ ♪ Up on the feeling, up on the feeling of love ♪ ♪ Shake it, shake it, and move ♪ ♪ Get it, get it, and move ♪ ♪ I got it ♪ ♪ Yeah, yeah, yeah, yeah, yeah ♪ ♪ Yeah, yeah, yeah, yeah, yeah, I got it ♪ ♪ I got the thing, ooh, you got me feeling good, yeah ♪ ♪ Get it, get it, and move, I got ♪ ♪ Yeah, yeah, yeah, yeah, yeah, I got the feeling ♪ yeah, yeah, I got it ♪ ♪ I got it, I got it, I got it ♪ ♪ I got the thing, ooh, you got me feeling good ♪ ♪ Feeling, feeling good, yeah ♪ Please welcome ServiceNow's vice president and general manager, creator finance and supply chain workflows, Josh Kahn. - Hi, good afternoon, good afternoon! So this week is a great week in Las Vegas, because there are Creator Workflows customers from all over the world here to share their accomplishments, their lessons learned, and their best practices. For example, Lockheed Martin is gonna share stories about how they saved 80,000 hours building applications with App Engine. Airbus is gonna talk about how they reduced manual transportation requests by over 4,000 in one year. But with this success comes a challenge, and the challenge is that demand continues to grow. And in most of the customers I talk to, the staffing is not growing at the same pace as the demand. And so that means the backlog is starting to grow for a lot of our customers. So today we're gonna spend some time talking about two different ways you can accelerate through your backlog. And we're gonna introduce you to two leaders who are already doing this, and they'll talk about their success and their techniques. And we're gonna show you some cool new Creator Workflows technology, so that when you leave here, you'll be equipped to go home and speed through your backlog. So when it comes to business transformation, clearly low-code platforms are a part of the solution. But there are so many low-code platforms today it's hard to make a decision about where to use what. So when you think about low-code platforms and you think about simple applications, a simple form, a simple table, pretty much any low-code platform can do that. We can do that, everyone else can do that. Where ServiceNow is unique is our ability to help you drive business transformation. You know, Bill described that earlier today perfectly. It's a layer of engagement, and workflow, and automation that sits on top of a lot of the underlying systems. It's a horizontal workflow with a great user experience, a modern user experience with automation integrated with all those underlying systems of record that individual departments use to do their work. And, of course, today it has to be powered by generative AI. So when you're looking for a low-code platform for that kind of business transformation Creator Workflows from ServiceNow is the perfect solution. So that's easy to say, but I wanna talk about a couple of reasons why. And I wanna spend a couple minutes on this, because this is actually really important. Every single customer I talk to asks me this question, "Where should we use ServiceNow Creator Workflows? Where should I use something else?" And so I imagine a lot of you have the exact same question. So, first, why are we great for business transformation? It's the prebuilt objects in the platform. There's things like request, task, case, where when you build an application extending those, you get about 80% of the application generated for you, the data model, the user experiences, a lot of logic. We also have prebuilt user experiences, like catalogs, and knowledge bases, and portals, so that people can request the things they need. We have workspaces where the people and the teams doing the work can get out of shared mailboxes and into a structured workspace to get that work done. If you wanna build a business transformation application, you need these things. On another platform, you have to build them. We've built them for you so that you can get them up and running really quickly. The second thing is that at the core of the platform is integration and workflows tightly coupled. So you can build that process to go across teams, to go across systems, and you're gonna have over 200 integrations out of the box that'll connect to those underlying systems of record. And, finally, governance. We've built this platform with our platform owners in mind. So when you're building applications and you're bringing developers onto the platform, we're gonna help you scale that innovation, but we're gonna make sure you can do it safely. We don't wanna create a problem for you where there's thousands of applications out there and you don't know what data is in them that you have to then worry about. Governance is built in and you'll be able to control it. So this is a unique combination on the platform. It's why this is a great platform for business transformation. So now understanding why it's a great platform, it's easy to understand how the backlog grows. And we're gonna talk about the first way to burn the backlog. And, in order to do that, I wanna bring up the chief operating officer of Banco do Brasil, Neudson Freitas. Neudson. All right, thank you you for coming. Really glad to have you here. We're gonna talk about citizen development, and your story is so compelling. I know you've come a long way and I wanna thank you for that. But this is such a great story, I think we wanted everyone to get a chance to hear it. - Yes, oh, thank you for this invite, Josh. It's a pleasure to be here. And I would like to say thank you for the audience here, and for all my friends in Banco do Brasil, someones here and a lot of in Brazil. And Portuguese is my natural language. Today, I will do my best in English here. I hope it works, Josh. - It's great, it's great. - Thank you. - So let's start, a lot of people may not know about the size and scale of Banco do Brasil. So can you share a little bit about Banco to Brasil, the history and the scale? - Yes, we are a traditional bank in Brazil, and we have 215 years old. We have 90,000 employees, and we have 74 million customers. And in Banco do Brasil, and in Brazil, and around the world, we have around 5,000 banks. We are one the biggest bank in Latin America. And we have the biggest data centers too. - So that's a lot of branches, a lot of scale, and a lot of people. As the COO, how do you think about your strategy to scale and run this business? - Oh, when I think about the strategy, I think about the efficience, it's a good word. And closely followed by two other things, customer experience and employee experience. It's important for us. In operation area, we have 14,000 people working 4,000 process, internal process and some business process. It's important for our customers. And we have another four business lines in the same challenge in automation, they perform support all the operation. Now we invested heavily in automation, and it's important for us. - I know you've talked a lot about this, self-automation being the driving principle, right? You want them to be able to do it on their own across those 40 lines of business. - Yes, we have a self-automation program with important program in our strategy. - So you've got 40 lines of business, you've got a very focused strategy around automation. What kinds of challenges did you see? And what were the shifts in kind of, you've talked about customer behavior and you've talked about an IT shortage, so share with everybody what you were dealing with there. - Yes, we had change in Brazil financial service. The customers had reduced their use of the face-to-face service and elevate their use of the digital platforms. In Banco do Brasil, we have a 55% of our active customers in digital platforms. Other factor is a big challenge for us. The shortage IT staff, it's a big challenge for us, and I think it's a big challenge around the world. And it's the main reason why we chose the ServiceNow as a partner to our self-automation program. The Creator Workflows is a big partner for address our challenger. It's good for efficience, for customer experience, and for employee experience. But the best, with the Creator Workflow, we will create a new carrier in low code. It's good for us, because you need (indistinct) skilling the workforce in Banco do Brasil. - Got it. - So great example of business transformation, right? The experience is incredibly important. So this is a modern transformation platform, but there aren't enough developers to get the work done, so you turn to low code. So you've been in a few years. Tell us a little bit about the results, 'cause they're pretty astounding. - Oh, when I think about it, I think in some key factors, like autonomy. Autonomy is important for us. And we have one program with 1,500 seats and developers. In the platform, we have 67 users in this platform. Other factor is elevate the IT governance. And now people can use the corporate data, and we can tracking it in governance of the company. The main factor, more people engaged in developing in delivering value to our customers. Let me say you a case, I have a insurance process. It have a 17-day response time to our customers. Then we make self-automation progress in this process. We automate some documents steps, and double check steps. We reduce the time, the response time, to customers in half. It's a good efficience, and we improved the customer experience, and improved the employee experience. It's a good case, but it's just one case in a lot of cases in the company. - In over 300 apps I think you mentioned, right? So 300 in production today, 1,500 citizen developers with over 67,000 users of those applications. And, clearly, some that are business critical, I think is one of the biggest and most significant citizen development programs we've seen. So there you are out in front. You're leading in this space of citizen development. What comes next? - Oh, when I think about the future and what's next, I like to think about our purpose. In Banco do Brasil, our purpose is to be close and relevant in people's life in all the moments. To be close and relevant in people's life all the moments. We need delivery of value to our customers. We live delivery of value to our employees. We live the delivery of value to all stakeholders. Then I think the automation is good for it, because it reduce the time to market and improve their experience. But I think about the future that GenAI, generative AI, is a good partner for accelerate the transformation. I hope this make us more stronger in delivering more value to people. - Generative AI should definitely be a great compliment to what you're doing in citizen development. Neudson, I wanna thank you very much for being here with all of us today and sharing your story. - Thank you, thank you, Josh. - I appreciate my time here, thank you. - Okay. (audience clapping) - So you heard about citizen development, it's number one way to power through the backlog. Banco do Brasil's doing it. A lot of Creator Workflows customers are doing it. On May 9th, there's gonna be a breakthrough in citizen development technology. We're gonna deliver for you a truly no-code experience for delivering the kinds of applications that are perfect for ServiceNow on our platform. So to see that new technology, please welcome to the stage Kristy Merriam. (audience cheering and clapping) - Well, thank you, Josh. So as Josh mentioned, the Creator Studio was built specifically for those service management type of applications that everyone knows ServiceNow for. It was also designed with the citizen developer or that business process user in mind. So, for instance, I might be a finance user who's currently using emails and spreadsheets to track and respond to requests. I might have reached out to IT to help me get this into a portal, but I'm kind of stuck in the IT backlog. And that's where Creator Studio comes in to help me build those sets of services. So if I take one of those use cases, for example, I might be a finance user who wants to build a gift card request. So I would open up Creator Studio, like you see here on the screen. And I go ahead and click Create an App. Now the first thing I do, obviously, is I'm gonna give my app a name. So I want a gift card request. We'll give it a quick description. And we'll go ahead and say create our app. Now the first thing it's gonna give me is the ability to choose a template. Templates are great, because they help us standardize those requests, not only for the people building the services, but also for the folks that are requesting the services. So it's a familiar experience, it helps with your adoption rate and that sort of thing. So I'm gonna go ahead and just choose the default one here that comes with Creator Studio. So I'll apply that template, and then we're gonna give it a home. So most places or most services live in our service catalog. In this case, we're gonna put it in our finance category. But if I had others, like an employee recognition, so these gift cards can go out to recognize people for a job well done, I might wanna put that in an employee recognition category as well. But, for today, we're just gonna stick it in finance. All right, so the next thing it's gonna do, it's gonna walk me through actually building my request. So I wanna add a nice photo here, and a better description of my gift card request. We'll configure our questions. First question I'm gonna ask, "Is this a company store gift card?" And we'll change that to yes or no. And through a little demo magic, we'll have our other fields here as well, for our amount and our recipient. Now I wanna add one more field here just to capture that justification. So I'm gonna add a multi-line text field, change that to justification, and we'll save it. That's looking pretty good so far. Let's go ahead and mark it as ready. I'm happy with that, not bad. Now we're gonna move on to the next part, which is my favorite part of any app that I build, and that's automations. So what are we gonna do with the data once we get it? So let's go ahead and create that playbook to automate our request. This is just gonna be a simple approval. So we'll go ahead and create our process. And this gives me the ability just to create some simple fulfillment steps. So the first one, we're gonna go ahead and request the requester's manager. So we'll click that box for Requester's Manager, save it. And I think the next step we wanna finance's approval. So we'll go ahead and assign that to a group, and that's gonna be our finance group, and we'll save and close. Not bad so far, if I had other steps here, I could create things like tasks, I'd do further approvals if I wanted to. We're gonna go ahead and activate that, and say we're ready to go. Let's go ahead and preview and see what this looks like. So this is gonna give us a preview of what our form's actually gonna look like to our end user in our portal. We can also get a nice mobile view of our application, so we can see that all here. If I have virtual agent installed in my instance, I can also see what this looks like in a conversational setting. I like it, it looks good to me. So let's go ahead and submit this for review, because no low-code app program is complete without just a little bit of governance. This is gonna walk me through submitting my request or my application for review. Here I can choose what forms are ready to go. So if I have multiple forms in my application, maybe I only have one that I wanna go through a review process. So I can choose that. Same thing for my playbook. We wanna run that on production. And I can add some additional notes here to let those App Engine administrators know what my application's doing. Now we're gonna switch gears here and kind of look at the App Engine administrator or the platform administrator's view. This is App Engine Management Center and this gives me a holistic view of my entire landscape of low-code app development. This goes for citizen developers. It can also encompass my professional developers too, that are building apps on the platform. It can show me things, like adoption metrics. It can show me my entire pipeline for application development. It can show me any new idea requests that have come in. But, for today, we're gonna focus on that deployment request, which is what we just submitted when we said submit for review. And here we see our deployment requests. We can see things like the app manifest, which is gonna show you everything that that application is using. It'll show us any test results that we've run, like automated test framework or any kind of instant scans that we're running against the applications that are in our pipeline. But for this, since I know it came from Creator Studio and there's some pretty tight guardrails on that Creator Studio, I'm gonna go ahead and approve that. Now, once I approve, that's gonna execute a workflow, that's gonna package up my application using application repository and push that onto the next environment in my pipeline. So now that we've got our application in production, I'm gonna go ahead and test. And to do that, we'll go to our Employee Center, we'll go find our gift card request, which I see here. More demo magic and fill out all those fields. Looks good, looks pretty familiar. Looks like all the rest of the services in my catalog. Looks good. Let's flip over and look at that fulfillment experience. Now you'll notice I have a workspace here, but I didn't build a workspace. That's because Creator Studio is building that workspace for you as you're building that application. So there's no need for those citizen developers to know that I need to build a workspace, we're just gonna build that for you. It's editable like the others, but we're creating that by default in the background for you. So let's take a look at the tasks that we created. Everything looks good here. All my fields are in place. And if I hop over to Automations, I see that both my approvals are in place. So now we have a fully featured app developed solely by a citizen developer with zero lines of code in a matter of minutes. Awesome, thank you, Kristy. - Yeah, of course. - Pretty cool, huh? - Of course. - So this is an amazing way to give to your business users an opportunity to digitize their own work, to create self-automation in a very simple way. So citizen development is powerful, but a lot of people feel it's scary. And so we've worked hard to take the risk out of citizen development, or distributed development, whatever you wanna call it. And there's three things I'll call out as a part of that. The first are things in the platform, application scopes and delegated development. It basically gives a developer a container that they have to stay inside of, and it sets the permissions for the kind of data they're allowed to use, and the capabilities that they have to work with. Within our Vault product, we also have data anonymization, so you can let your developers work with production data. Sounds pretty scary, right? There might be sensitive information in there. It's incredibly not scary, because you can classify that information and anonymize it. So your developers are working with real production data, but it's anonymized, so there's nothing sensitive about it, there's nothing personally identifiable about it. But the application is much more likely to work straight away, because it's using real data. You won't notice strange errors when you start adding it into production and finding real data running through the app. And, finally, App Engine Management Center, you got a glimpse of, that's your cockpit for managing this program. That's where you see all your developers, that's where you see all your applications, that's where you approve everything that goes into production. So it puts you in the driver's seat of this program, and make sure you have the ability to manage risk. You can make it as flexible as you want and push some things straight to production. You can make it as restrictive if you want, and change the rules about how things flow. So it's your ability to configure even the cockpit. So citizen development is the first way to burn the backlog safely. The second way, if everybody's been reading the news and experimenting with technology, and been here for the beginning of today, it's GenAI, of course. ServiceNow's been working hard on generative AI in our development technologies. And we started where a lot of other people started, which is code generation, simply inserting some text and getting an output that's code, accelerating developers writing code. We built our own large language model and we trained it with our engineers who know the code the best, prompting it and training it with the best kind of code. We also put it at the point of development in the tool set. And so this has two big advantages over external code generation technologies. Number one, you're gonna get the best code possible, 'cause the other models tend to study whatever's out there. Some of that code's good, some's bad, some's new, some's old. Whereas ours is all trained on the best code that could be generated on this platform. Two, it's gonna be right at the point that you need it. You don't have to tab out to another screen, write a text, take some code, paste it back into ServiceNow, it's right there for you. So this is a low-code platform. So we aren't gonna stop at just generating code for you, we wanna generate objects. There are a lot of objects in that platform that I talked about a couple of minutes ago that we want you to use, and we invest a lot of innovation in, things like playbooks, things like flows, things like integration hub spokes. So we're also gonna give you a way to generate those, and we did last year with Text-to-Flow. So you can simply describe a workflow, and it'll build that flow out for you from within the tooling. So our strategy with respect to generative AI is to give you the best-in-class experience for generating code and objects on the ServiceNow platform for developers and non-developers alike. So now to hear a little bit more about our generative AI capabilities and a vision for generative AI, please welcome to the stage the chief information and asset engineering officer from Accenture, RP. - RP. - Nice to be here. - All right, thank you for being here. So thank you for coming. How's everything been so far for you today? - Very good, thank you very much for having me here. When you called me, from the time I walked from there to here, across the globe in Accenture, we closed eight ServiceNow incidents. And, you know, working with all our clients, that's kind of volume we work with. - Yeah, so Accenture, a lot of people may know Accenture and the service work they do with our shared customers, you're supporting the Accenture organization, which actually has massive scale, and I think you just gave us one good example of that. But can you share for everybody a little bit about the scale you work at at Accenture and what the scope is? - We started with, you know, ITSM, as you know, but from there we moved significantly implementing ServiceNow across all our business. I have some of my team here starting from HR, finance, and workplace, entire workplace operations today, starting from like, you know, the US access cards to the system, you know, your laptop too, your payslip too, everything that we do, entire business, is on ServiceNow. We have close to 2,000 workflows that are built within ServiceNow, and it is the heart of our business. We process close to 20 billion invoices annually on ServiceNow. That's kind of a big volume on which we operate on service management. - That is a significant throughput and dollar volume of invoices. So you have an automation strategy that you've laid out at Accenture for the team. Can you share a little bit about your overall automation strategy? - So automation is at the center of what we do on service management. Like I said, when I came onto the stage, when I say we closed eight incidents, four incidents of the eight are closed with automation, AI and generative AI. So my top three priorities in the organization today are GenAI, number one, number two, GenAI, and number three, generative AI. So that's kind of how we work with, generative AI is at the core of what we do. The way I say, Josh, is GenAI is happening now, we have to work with ServiceNow to make it happen. So we just have to embrace that and take it forward with the organization. - And you've been one of our first and biggest adopters of the Now Assist for Creator to do some of those text-to-code capabilities. about what you've experienced with that, and what you've done so far? - So we've been leveraging ServiceNow GenAI Assist, Now Assist, along part of our entire workflow and business process. More importantly, to build, like you said, objects, as well as code in the service management space. We have close to 300 developers now implementing that. And our early success indicates 40 to 60% efficiency wherein we can go speed to market accelerated on the velocity. That's kind of the measurement that we use to get ServiceNow implemented with GenAI and Now Assist as part of that. - That's awesome, 40 to 60% when coding is a pretty major gain. So you've got a vision for GenAI, GenAI, GenAI, that's a strategy. You've got some great experience, what comes next? - Like I said, when we implement AI, the way I talk to my team is, AI is nothing but UI for your data. So the data plays a critical role for making AI and generative AI successful. And whenever we implement generative AI or AI, any of the solutions, two critical factors come into place. One is responsible AI and data governance. Making sure that every aspect of implementation is, you know, aligned to, assigned to, or agreed to the policies that we have within the organization. The second most important aspect is cultural shift and cultural change, managing that and implementing within the organization. That's how we are approaching the overall GenAI solutions. - Awesome, RP, thank you very much for coming here today, sharing us your lessons from the bleeding edge of GenAI. Really appreciate it. - Thank you very much. - All right, thank you. Big hand for RP. So this is pretty amazing results we're starting to see with Now Assist for Creator. You heard a 40 to 60% improvement in coding productivity. So that means when a developer is writing code, they're 40 to 60% more productive. Depends on the developer, it depends on the type of script that they're writing or the code they're writing, is it simple, is it complex? But 40 to 60% is meaningful, even at the bottom end. Now we know developers don't spend 100% of their day coding. So when you look at the overall impact on developer throughput or you look at story points that they're able to complete in a period of time, it's a 10 to 26% improvement in the overall productivity of a developer. So if you have somebody who completed 100 story points in the average month, with Now Assist for Creator, they're gonna complete 126. That's a massive gain in productivity that's really gonna help burn through those backlogs. Now I put the ROI up here, because I wanna help everybody in this audience get access to the exact same technology. This is not expensive technology. The ROI is an absolute slam dunk, and it's gonna continue to get better, and better, and better. This is just the starting point of the productivity gains we expect to see, 'cause this technology gets smarter the more it gets used, and it'll benefit all of you in that way. So great results on what's shipping now, but we're obviously not gonna stop there. On May 9th, later this week, we're gonna release a whole new flood of generative AI capabilities for developers and business users alike. And to get a glimpse of them, I'd like to welcome Kristy back to the stage. - Thanks, again, Josh. Thank you, thank you. So as a ServiceNow developer myself, I'm super excited about ServiceNow Studio. This is gonna be the one place for all developers to come for all of their needs, whether it be building new applications in scopes, or building in global, if you have to, that's fine too. But this is the place that we're gonna come for everything that we need. We can see we have all these installed products that we can extend using, App Engine and ServiceNow Studio. We can take training courses if we need to. But you also see we have a button here for creating with AI. So we've also supercharged ServiceNow Studio with AI and Now Assist. So let's take a little different path this time than we did with Creator Studio. And rather than clicking the button, do create an app with AI. Let's just give it a prompt and see what we get. So, in this case, I wanna build an app to manage training compliance. It should have the ability to schedule training, track progress, and run compliance reports. So we'll send our prompt in, and that's gonna open up a conversational interface for me, and it's gonna ask a few more clarifying questions. So it's gonna ask me, "Who are the primary users of my application?" We'll say this is compliance officers, HR managers, and bank staff. "What details are we gonna track"? We're gonna track our completion status, assessment scores, and certifications. So we'll go ahead and send that in. "Do I wanna do a preview"? Yes, please, let me see a preview of this application. It's gonna do some magic in the background, and there we have a nice workspace as part of our application. So I like that, that's okay. Let's go ahead and generate that app and see what else we get. Now this is gonna add all the same application files that you do when you're building this manually. It's just doing this for you in the background, and it's gonna land you on the application homepage. So here I can continue to use AI as suggested next actions if I want. I can open up the different things that it created for me, like the tables and get a visual of what the tables and the data models look like in my application. But, again, my favorite part of building an app is automation. So to do that, we're gonna create a new playbook. And much like we did with building our app in ServiceNow Studio, with AI, we're gonna give it a prompt so it can build our playbook for us. So this process I'm gonna create is for enrollment. So I'm gonna say my playbook name is Enrollment, and I'm gonna give it some directions or a prompt for Now Assist. I wanna go create this playbook that's gonna guide employees through enrolling in their required compliance training courses. They should be able to view the course listing, select the ones they wanna enroll in. And after they submit, they should be able to receive an email confirmation. So let's generate that preview and see what we get. So there's my playbook. Let's zoom in a little bit and see what that looks like. I see I've got two different swimlanes here. One, for course enrollment, and one for completion. But now that I think about it, I think I wanna give people the ability to view any available sessions that they have, and then be able to choose the time that works for them. So let's modify that prompt a little, add a few extra parts in there. That looks good, and let's regenerate it. Great, so now I see I've added an extra step to my playbook here, all via the use of GenAI. Let's save that and open it and see what it looks like. I think that's a pretty good start to an application, and that took me less time than it takes to make a cup of tea. - Fantastic, thank you, Kristy. Of course. - So we talked about the two things that are GA already, Code Generation and Flow Generation. On May 9th, which I think is Thursday or Friday of this week, we're gonna have App Generation, Playbook Generation, and Catalog Generation. And as we move out to the back of 2025, and end of 2024 and into 2025, you'll get Analytics Generation, Integration Generation, and RPA Bot Generation. So this mix of both building code on the platform for ServiceNow, as well as objects, is really, really important. So all this power is to help all of you drive business transformation for the business, serving the business and the transformation needs. What you wanna look for are business critical processes that are manual today. Things that cut across departments that have multiple different systems and data sets involved. By driving that business transformation, you can create amazing results for your organizations. But it's also important to transform your own strategy. And I talked to a lot of customers that are looking at the amount of different low-code platforms they have, the amount of automation platforms they have, and they're starting to think about how to consolidate. And that's where ServiceNow and Creator Workflows can become a strategic automation platform consolidation for you. I was in Europe a couple of weeks ago, and every day I talked to a customer who said, "Hey, we're looking at moving off of our legacy BPM product onto ServiceNow for faster process automation, 'cause we can build the apps faster and it's a strategic platform for us as an entire company going forward." They were saying, "Hey, we wanna move off of a dedicated process mining solution and onto a single platform that can both identify process bottlenecks and create action to automate and remediate them. We wanna move off of a dedicated RPA platform and onto one that has all of the automations on a single platform," so they can use the right automation for the job. There are a ton of RPA bots out there that are doing things you could do with API-based integration. That doesn't make sense, and customers are starting to realize that, and wanna use APIs for where APIs are available, and RPA bots where they're not. So by doing this consolidation, people are starting to see a lower total cost of ownership, not just within that team, but across the company, 'cause there's fewer vendors to manage, fewer compliance checks, fewer security checks. It's a lot simpler. Interestingly, one of our government customers pointed out to me, it's actually less risky, because there are fewer attack vectors. The more platforms you have, the more unique opportunities someone has to create and exploit a security hole. So all of that is gonna result for you in more time to do development. So Knowledge has a ton of customers. I wanna thank RP and Neudson for sharing their stories today. There are a lot of other customers that are gonna be presenting. Take a quick scan of this QR code, and you'll get to get a schedule of some of those customers. There's a deep dive into the Creator Workflows roadmap. There's also an entire section over there for CreatorCon, where you'll see Kristy, and a lot of our other deepest experts in this technology, and you can ask questions, and see, and touch, and feel some of this technology. So today we talked about business transformation and what that means, it started in the morning with Bill. Hopefully, we brought that to life a little bit more for the creators that are in attendance. Creator Workflows is a strategic business transformation platform. And if you need to accelerate through your backlog, there are two great ways we talked about today to do that, citizen development and generative AI, and we talked to two leaders who are doing just that. This is only day one of Knowledge, so I hope you'll all go out there, engage, share your tips, learn from others, and next year, you'll be back here going faster than you ever did before. Thank you all very much.