(upbeat music) - Please welcome ServiceNow's Senior Developer Advocates, Lauren McManamon and Chuck Tomasi. - Woo! (Chuck laughs) Woo! - Yeah! Oh! - Oh! - Yeah. - Hello, everybody at Knowledge and our amazing community watching on the live stream. Ah, love you. Welcome to our 10th CreatorCon. (audience applauding and cheering) 10 years, that is so hard to believe. Thank you to everyone that has shared their images and memories with us on social media. Quick show of hands, how many people have been with us through all 10 CreatorCons? Pop them up if you've been here 2015 through 2024. - Look at that. - Wow, we love- Lauren, just curious, what were you doing in 2015? - Almost to the exact day, I was graduating from Southern Methodist University. Go, Ponies. (Lauren laughs) Look how far she's come, hasn't aged today. Well, I thought it'd be fun to take a little trip back in time to see what was happening in 2015. The ServiceNow stock price was $70. - Hope you bought back then. - We had 55,000 people in the community. and I am proud to say as of a couple of weeks ago, we just rolled over 600,000. Give yourselves a hand. (audience applauding) You guys, awesome. And the image you see on the right is when the world was introduced to scoped apps in the Fuji Release. - Imagine that being a new concept. Now, you can also see hints of our brand colors past in that Fuji Release. Now, speaking of brand, how are we liking the new CreatorCon and developer theme? Am I right? The new images. Yeah. New images, new colors. And know that this is just the beginning so stay tuned for more fun there. - It really has been an amazing week this week. There's been so many cool things to see. There's been Bill's keynote, and CJ's keynote, and hands-on labs, and breakout sessions, the Hack Zone and Hack for Good. How amazing was that together? - Together as a community and with the supportive servicenow.org, we built an app for Technovation. What an amazing organization. They empower girls to become leaders, and creators, and problem solvers through technology. Over the course of the last three days, the foundational app we built with the help of our partner Plat4mation, we're gonna be rolling that out in the upcoming weeks. - Now, the fun doesn't even stop there. We cannot move on with also drawing attention to the hackathon, of course. Huge congratulations to all of our category winners and special congratulations to the overall winner, the tortured Developers Department. Thank you so much for hard work and amazing job. - I still laugh when I hear that name that tortured- - Very cute. - Developers Department. That's awesome. That was a whole lot of fun for the last three days, wasn't it? Then we have a good time. - Okay. Goodbye. See you. Let's go see Mr. Worldwide Web. - Chuck, Chuck, Chuck, just Mr. Worldwide, Worldwide. No web. - Okay, dead humor. - We can't let them go yet either. We've got demos. We've got our MVP panel. And of course, we have the Devvie Award. So to kick things off, I have the pleasure of bringing out someone that has helped get CreatorCon started and has been a huge proponent of this event ever since. Please welcome to the stage Mr. Pat Casey. - Welcome, Pat. Thank you. Or should I say welcome back? It's been a while. - But yeah, thank you very much. - Now, a quick look back. As Lauren mentioned, you were fundamental in starting CreatorCon back in 2015. In fact, you were the first emcee of that. So thank you very much. - Absolutely. - And as you look back over the last 10 years, what does CreatorCon mean to you? - That's a good question. I think the original idea behind CreatorCon, if you go back even before CreatorCon, like the very first ServiceNow event, I don't think we called it Knowledge of a Time, it was like a bunch of the developers in the ballroom of like a Holiday Inn, I think. And Fred Luddy was personally writing your name tag 'cause we had no one at the door. So he would take a Sharpie, he'd write your name on a little sticky and stick it on your chest. That was like Fred Luddy's job. So it was like super intimate and it was very much people who were into the technology talking with other technologists. And one of the things that's happened is like our customer base has grown, our user base has grown. Like who comes to Knowledge has really shifted. Like there's a lot of technologists here, like you're here, but there's a lot of other people here too. So the content maybe 10 years ago was getting much more mixed. And we had this thought that, hey, look, we really needed to make sure that this was still a welcoming, fun... It was the right event for technical people, like really deeply technical people. And that was the idea behind CreatorCon. We wanted to build the event where you could still get that kind of technical content, that kind of intimacy, and frankly that kind of like that community with other engineers and engineer adjacent people. Like you could get together and really like the Lego sorting machine. Not everyone appreciates that, but I like a good Lego sorting machine as much as the next engineer. - Do you recall who was involved with that initial discussion? - Yeah, it was actually... I'll give you two names that are probably blessed from the past. One was our head of marketing at the time, lady named Beth White. She really felt like that as she was evolving knowledge, she didn't wanna leave behind the engineering community and she suggested this. The other person who was a surprisingly big advocate was a guy named Frank Slootman, who was our CEO at the time. Frank is actually one of the people who personally took time to help me get the original, like the very first CreatorCon opening monologue. Frank personally helped pull that into shape. And he actually taught me a lot about how to present at an event like this. So he's famous in the industry for like being this grumpy Dutch guy, which is true, but he's also capable of really engaging and really wanting to help everyone around and be successful. So it's a good memory of Frank in a lot of ways. - I really appreciate it. I remember when we started in 2015, CreatorCon was this almost an afterthought to Knowledge. It was two days afterwards. And now it's at the heart of what we have on the expo floor and we've got our own keynote. That's cool. So thank you for continuing to support that. - In your words, what does it mean to be a ServiceNow developer today? - Oh, it's a good question. And I'll talk a little evolution, and I'll talk about current state. If you're like really old school, like early, early days of ServiceNow, if you were a ServiceNow developer, it meant you wrote code. I mean, that was the paradigm. You wrote business rules and then we added script includes. It's like, well, I can do script includes, but it's still script. Your client scripts and then we added UI policy. What you've seen is there's been an evolution in the tool stack over time. We tried to add more low code opportunities, other ways to do stuff. Somewhere there's a utopian who thinks that we'll eventually get everything into a low code builder. I'm actually not one of those people. I believe there's fundamentally always gonna be a use case for just pure Turing complete language coding. So like I just don't think that's ever gonna go away. But having said that, if you're a developer today, you're probably working with a mix of tools. You will write code sometimes. You'll do flow designers sometimes. You'll do UI policy sometimes. You'll do an integrate... There's a bunch of stuff in the toolbox. And part of your job is figuring out the right tool for the right job. I've added complexity. You didn't have in the job description that you had eight years ago when the answer was you wrote code. That was the only tool you had. I think the other thing you're looking at now is there's a lot more capabilities being added to the platform that are being exposed in the tooling suite. So you're seeing things like generative AI capabilities, they're getting exposed as API points, they're getting exposed to the controller. And then you're being asked to kind of keep up with that 'cause end of the day, you're the people who are gonna be asked to turn this stuff on to deploy it, to actually use it. The business might get excited. We may build a product that works great in the archetypal environment, but generally speaking, it's gonna people in this room who customize and configure and get all that stuff working for your particular environments. - You mentioned generative AI, we saw it on the show floor. We're gonna see some demos. We're even gonna hear from our MVPs a little bit about it. Tell us, how do you see AI shaping the role of the developer on our platform? - I'll give you two different variations on that. One is fundamentally AI will change the way you develop, end of story. Everything from text to code, to text to playbook, text to analytics, picture to flow, like you saw that on stage. But there's lots more utility tools that will help you get code written. What I've definitely seen is it generally won't write the whole thing for you. There's a maximalist version of generative AI which says if you have a perfect prompt and a perfect AI, it'll literally build, I don't know, an operating system for you and then you just hit compile and Bob's your uncle. We're done. That's not even close to where the technology's at right now. The analogy I use right now is most of the technology, it's like when power tools first started to hit the market. Like if you were a carpenter, you needed to be physically strong so you could saw wood and then you need to know how to lay stuff out. Lots of skills. Power soils meant you could saw more wood, but the rest of being a carpenter was still there. I'm fundamentally in the camp that that is gonna be what you're seeing and what we are seeing in the engineering world. It is a labor-saving device, but it is not fundamentally a labor replacement device 'cause it doesn't do the whole job correctly. The flip side of that, though, is however much labor you're saving. In a lot of cases, you're being asked to pay back because you're being asked to do more stuff. And that is the, won't say the secret, but all this generative AI stuff that like we're rolling out and that your companies wanna roll out doesn't write itself. So not only are there the generative AI tools that are gonna help you write stuff, but there's a whole bunch of generative AI tools you're being asked to deploy, and use, and operate inside of your environments. So, hey, I wanna summarize this. I want to generate knowledge base articles over here. I wanna have my chatbot be smarter over here. So it's a new set of tools in your toolbox, but it's also a new set of opportunities, new set of code that you're being asked to write and solutions you're being asked to deploy. - Great stuff As always, thank you very much, Pat. It's a pleasure. - Everybody, let's give him a round of applause. - Thank you, everybody. There she is. Now comes one of my favorite parts, Lauren, the demos. Demos, demos, demos, demos. - Demos, demos. Well, you're sure gonna love them this year, Chuck. Now, we have had so much fun with our automated coffee bar out in the Hack Zone this past week that we've decided to use it as our use case for today. - Sounds awesome. - We are gonna be using this CreatorCon app to run our automated coffee bot using capabilities from upcoming releases of stuff that hasn't even hit the market yet. - All right. Well, I gotta step away because to help us get this going, please welcome Jithin. - Good to see you. Welcome to the large stage. Jithin, how are you today? - I'm doing great. It's so amazing to be among you all, feel such an honor. And I am so excited to show you everything we have built. We really want to excite you more and inspire you further. - Now, you've heard our desire to build this automated coffee system. I'm really excited to see how this is done on ServiceNow in general, but honestly more excited to see how it's done in ServiceNow of the future. So if that were the case today, where exactly would I be starting? So, Lauren, if you were to do this today, you might not know where to start. True. - At ServiceNow, we are so much creators at heart, so much so that we create, we release, we launch a lot. And if you think about it, take a look. Look at the Workflow Studio, Dev Studio, App Engine Studio, all amazing great tools by themself. So we wanted to create a one-stop shop, a brand new home for you to make it all get started and build fast. Today, I'm really excited to announce a brand new ServiceNow Studio. It's a new home. Let's take a look. You've been really telling us a lot about this. We wanted to bring it all together. New ServiceNow Studio allows you to work across multiple scopes, global files, organize all your apps in a way that makes sense to you. Of course, we've included code search and we know that 95% of you use update sets. We got that too. And we are also embedding our generative AI Now Assist right here within ServiceNow, waiting for you to prompt. - Oh my goodness. Oh my goodness. This is so exciting, Jithin. I can feel the energy coming off the audience. I'm certainly excited. As you know, new products come with new questions. Don't worry, I'll be all to the punch. What happens to the currently available App Engine Studio and the traditional Developer Studio? - Great, tricky question. We are reintegrating all of this into one ServiceNow Studio- - Fantastic. - To help you do what you do best, develop, build, and create. Do you wanna give it a try? - You know it. - Okay, let's go - Now, let's start by capitalizing on the AI that you mentioned earlier. We wanna take use of this brand new technology, so I've gotta create a prompt. I would like to build an app to capture requests to make copy, copy. Excuse me. Coffee- - That's fine. - In our new CreatorCon Cafe. - Even if you call it copy, our system will still understand, by the way. - That's nice. At this point of time, as you can see, Now Assist is gonna assess what are you really looking for and what additional information is needed. - Well, never built a coffee app before, so perhaps we can turn the question back on the AI for an example. Let's try this. Users should be able to make requests for coffees matching what they might typically order at any other cafe. Can you propose the details? Yes, let's go ahead and try that. Look at that. Isn't our GenAI pretty spot? I mean, it's smarter than I was at suggesting the different types of milks that should be included, the different sizes that are normally available, the syrups, the sugars. Yes, let's include all of those. Okay, great. Let's wait for it to build. Mm-hmm. In just a few seconds, Now Assist has created a preview of your app. What do you think? - I'm just blown away by this. This is a fantastic start. But we'd like to explore the different types of conditions that could be handled by this application. So let's see what the experience might look like when ordering a cappuccino, for example. - Very nice, very nice. It's a great start again. But like Mr. Pat Casey implied, we wanna fill in the blanks. Let's make some slight changes. Yeah, sure. What do you wanna change? - Well, since this is the CreatorCon cafe, let's give them a really unique experience. Let's also track whether or not the user wants maybe a custom CreatorCon souvenir cup with their coffee. Great idea. Let's do it. Take a look. It's pretty easy, isn't it? So far so good. This is really, really exciting. Okay. Are you ready to generate the app? Let's go for it. There it is. In a few prompts and clicks, our Now Assist has generated tables, experiences, and also give you a detail view of the application itself. - Woo, yeah! - Yes. - Wow. Jithin, this is simply amazing. Imagine the power you have here. You can automate any business process. Imagination is your limit here. You can automate any business process with single prompts, get an app built in just a few minutes. - Incredible. Jithin, thank you so, so much. Everyone, please give him a huge round of applause. - Thank you, everyone. Such a pleasure. Thank you, Lauren. Aren't we off to a great start? Now, at this point, we've got our app up and running, however, I think it's time to add some automation to the mix as well. To help with that, please welcome to the stage, Kristy. Hello, Kristy. How are you? - Hi. Good, how are you? - Awesome. Now, we are so excited to have you here today to our new coffee app. What exactly will that look like? - Well, Lauren, we're gonna do this in a couple different parts. First, we're gonna build our playbook and then we'll create a flow for our playbook. - Seems simple enough. So we're gonna use that ServiceNow Studio that we just saw from Jithin to start creating our playbook. We're gonna give it a name and then we'll use flow generation to actually build that playbook. - Very nice. - So much like before, we need a prompt. So tell me about your app and a prompt. - Another prompt. Okay, let me think. I'd like to create a playbook that walks users through the experience of entering an order for a new coffee drink that is from the existing drinks table of the previous demo. I would also like it to take into user's name, let them select from a list of drinks in that drinks table, make payments, and also track their order. All right. Well, let's go ahead and click Generate Playbook Preview. Now, the platform is gonna use RLM to get all the steps necessary to order a drink. Now, that playbook, that matches any available workflow activities. And because our LLM is an expert in all things ServiceNow like we know, it also knows that we already have a drink table in our app. It's pretty slick, huh? - This is very slick. - Hang on, though. I do need to add a couple of specifications and like, for example, also having the ability to add it to the cart. So can we modify this quickly? - Of course, we can. - Of course. So we'll just make a quick update to that prompt, regenerate our preview and open it up. I'm loving this so far and I also love it so much. I'd like to see more of it. So let's take a look at one of those activities closer up. Okay, sure. I think as a developer, what I like the most is that I can see the UX directly in the playbook. I'm not having to jump all over the platform anymore to see that. Right, yep. Is there anything else here you wanna add or change? Well, now that you think about... I think so a little bit. I knew it. - Now that we have our playbook, you already mentioned flow generation, so I'm gonna take you up on that. We wanna utilize that to check the inventory at the beginning of the playbook. And it's the worst scenario when I go through all the work and my drink isn't even available. - The worst, the worst. - Worst. - So that makes total sense. So let's go ahead and give it a prompt. You're making me be creative this afternoon. I'd like to create an activity based off of a new flow that checks the inventory of the menu items. Well go ahead and send that prompt in and let it do its thing. Now, one of the many things that I love about Now Assist is that you don't have to be an expert in the process. You don't have to know ins and outs and all of that in order to build it. We just let GenAI help us fill in the gaps. - It's really nice. It basically provides for you a framework to further build upon. Now, speaking of building, what has happened to the custom actions and sub flows that have we've been building across the CreatorCon Cafe app so far? - Well, I'm really glad you asked that question, Lauren. It was like we planned it. - We would never do that, ever. Never. - Never. Everything that you've seen so far in this demo today has all been future looking enhancements. But today, today, May 9th, today, we're releasing what we call retrieval augmented generation. Now that's a mouthful. So we're gonna stick with RAG for short today. - Makes sense. - Yep. And so that's just a fancy way of saying that now flow generation has the ability to leverage all of those actions and sub flows that you've already built as is building those flows in flow generation. And what's even cooler about flow generation is that it uses a ServiceNow proprietary model and it communicates privately with that RAG to get all of the information about your own unique environment. It's pretty cool. Cool, slick. It's very cool. Now, what do you say we take a look at that flow that we built? Yes, yes. - Go ahead, that's fine. That's allowed. - I mean, I wanna look more- - I'm flow's biggest proponent up here. - Now, look at that. As we kind of zoom into our flow, it's even showcasing our custom actions already built in throughout the flow. - Amazing. - Kristy, I'm loving this. Thank you show so much for showcasing all this here this afternoon. - You got it. My pleasure. - Everyone, give her a huge round of applause. - Thank you. - Now, we've got our app, we've got our automation in place and it's time to see what's next as well. For that, I'll turn it over to Mr. Chuck Tomasi. - Thank you, Lauren and Kristy. Now, I am an old school programmer and I like me some code. What do you say we bring out my new friend Samir to show us what he's got for us pro-coders? - Samir, welcome. What have you got for us? - So I saw you built a workflow earlier. - Backstage, you were telling me you needed something. You know, we came out with this really cool SDK in our Washington DC release and the response from the community has been overwhelming. It has been great. Let's take that flow that Lauren just built and make some changes. What do you got? - Great, Chuck. Since you're an old school programmer, though, we wanted to help you take one more step. So let's open that same flow Lauren created a few moments ago in ServiceNow Studio, but this time let's open it represented as code. Nice. So what you're seeing here is going live in Xanadu. We're gonna take that SDK that you just mentioned and use it to power an IDE that lets developers build on instance in code like you're seeing here. But since this is ServiceNow Studio, we wanna ensure you can visualize that code as well right here in the IDE side by side. Isn't that cool? - Double Cool. Now, I know flow is a low code capability, but I love the idea of using this as an example of what the IDE can do. Now, that flow we made earlier feels a little bit manual. I think we can make it a little more automated. - Yeah, great idea. Let's replace creating a task with actually calling into an API. This is pro-code. So let's do that. And we'll use this API to call out of stock items from our vendor being bizarre. Just because we don't have chocolate syrup to make a mocha today doesn't mean we have to have this same problem tomorrow, right? - Right, right. And I love the freedom of writing code to build more automation. However, even though I'm an old school programmer, I still make mistakes. Can the IDE help me there? The IDE proactively catches errors so you find them at bill time instead of runtime. So you get all the bells and whistles of standard development tools that you're used to right here on instance. And you know what else? What? - You can save those changes. And like you're seeing here, you'll see the visual representation update in real time. We want to empower all of you developers, the low coders and the pro-coders to work together more effectively on the ServiceNow platform. - Super cool. I can see this being really very, very powerful for things like UI components as well. - 100%. And I've also connected this over to my Git repository, so I get all the benefits of version control right here. - And one of the things we've heard from the community is that realtime collaboration is really, really hard. So I've actually got one more thing and this one, it's for everyone. - I'm listening. - So what if I told you that while we've been working here, my teammate Evie has been working on the same flow at the same time. on the same instance, but in a different branch? Hang on, I was with you right up till the end. Am I hearing what I think I'm hearing? - I'm happy to announce Developer Sandboxes. All of you have been pushing us for improved collaboration within your teams. And Developer Sandboxes let multiple developers work but within their own branches so they don't clobber each other's work. So everybody on the team can work on the same flow, the same app, and the same code base at the same time. Something that was never possible until now. So whether you're using our... This is a huge change for all developers. So whether you're using our low-code tools or our new pro-code tools, we are unlocking collaboration. And I am super excited to put this into the hands of all you developers later this year. - Sweet. This is true developer isolation. - Exactly, and at scale. - Oh man. Wow, Samir, I love it. And it sounds like the audience does as well. You made a few friends here today. Thanks so much. Thanks, Chuck. Thanks, everyone. - Now, just to put a bow on everything amazing that we've seen thus far, in just a few minutes, Jithin and I use Now Assist with app generation to build our CreatorCon Cafe app. Then Kristy and I used the flow and playbook generation to automate our app. - And then Samir showed us the IDE and Dev Sandboxes so that pro-coders can extend the functionality at scale. And we are excited to bring this to you in our upcoming releases. I love the way that ServiceNow Studio really tied everything together too. Big thank you to all of our demo presenters here, and I'll be back in a few minutes. - Woo. Now, it is my pleasure to welcome our MVP panel to the stage. Please give them a huge round of applause. - Woo-hoo! Oh, hello. No way. Awesome. Hello, everybody. The audience and I are so, so excited to have you here. We're gonna do a quick round of introductions, so please hold your applause until the end of the list. First, we have ServiceNow developer at Yansa Labs and the 2024 and 2023, or excuse me, 2024 Devvie's finalist, Aylee Andersen. Next, we have our independent consultant at Tech Buoyant and the co-host of the phenomenal CJ & The Duke, CJ Wesley. Next. Next, we have our Senior Experience Engineer at CBOs, the 2023 and the 2024 overall Hackathon winner, Jesalyn Smith. And then finally, we have the certified technical architect and the top most solution author in the entire ServiceNow community, Ankur Bawiskar. Love hearing the love from the audience. Now, in preparation for this discussion, we have provisioned these four with an instance fully stacked with all of our currently available Now Assist features. We've heard about ServiceNow, people talk about these products all week. But now I would love to know your raw opinions on these products. So, Ankur, as the main man for answering questions, let's begin with you. - Thanks, Lauren, for the great intro. So I first explored the Now Assist or creator in the business rules, script loads and fixed scripts. So it helps developer code in a more efficient way and it introduces the monotonous and repeated nature of writing and debugging the syntax. So you still need to be proficient enough to be evaluating the code, which is generated by the AI. So I would say it's smart, but it's not like a mind reader. And the next feature which I explored was the case separation. So it basically reduces the manual work and increases the efficiency drastically, and also it reduces the load of the agent. Basically, it consolidates all the relevant information on the case at a single place. So it was really nice. So few things which I would like to see in the upcoming releases is taking into context the scope of the script so that it generates the API functions as per the context, if you are in a global scope or scope application. And also the on-premise support, I would like to see that as well in Now Assist going forward. - I love this. You're already finding some edge cases to test out this fantastic stuff. Very exciting. Aylee, what are your thoughts as well? - As I was able to play around with Now Assist, I was amazed at how quick and efficient it made my work. I specifically played around with the flow generation and code assist. And it's really cool how much it's able to generate for you and how accurate it is. Of course, you still have to fact check, make sure it's correct and do your double checking. But it's a lot faster than looking up the documentation every time. The flow generation was awesome. When it didn't quite know how to handle action inputs or trigger conditions, it would put placeholders there for you so that you would still had a template to follow and kind of knew which direction that you were heading. So it definitely saves a lot of time and it was just super fun to play around with. So I was impressed. I I really liked the Assist for developers. - Very exciting. CJ, what are your thoughts as well? - Yeah, for me, the way that it was advertised, I felt like GenAI has been advertised more beginner-heavy. This will help you learn how to code. This will help you if you don't know how to code. Someone like me who knows how to code who has a rather advanced ServiceNow skillset, I found a tremendous amount of value in using the GenAI and code assist to help me remember those things that I've long forgotten on the platform. So there's the aspects of we're always looking for customizations. And you want to go in and find out which tables that ServiceNow created, or more specifically which ones they didn't. Now Assist knows like which of those tables, which of those accounts the ServiceNow uses to create objects. And it can write you a script to filter those out. So another thing that I love about, I had a large use case for GlideAggregate and I use it occasionally, but never every day enough to really embed it in my memory. Now Assist can pull those GlideAggregate summarizations out of the air quicker than I can go back to like the doc site or old school wiki for the old folks out here. And get all of those methods and put them into action. So for me, it's using it to minimize the time that it takes me to do the work that I'm doing and keep me in that flow state inside of the instance without having to pop back out to docs or community. - Nice. Using it kind of like a research assistant. That's pretty nice. - Absolutely, yeah. - Jesalyn, also very excited to hear your thoughts on analysis. - Yeah, so similar to everyone else, mainly played around with the code and flow generation. A lot of the marketing and training I saw for Now Assist for code mainly showed fixed grips and business rules as use cases for using it. But I was surprised to see in the instance it works with service portal widgets. Ah. - So that's where I mainly played with the code generation. I wanted to try to use a use case that I would actually use in real life without analysis, which was a modal that would open up an embedded widget with a list of my tickets. So the first prompt I did, it actually got a correct looking output and I was really surprised with that. And it even included extra information that I didn't have in the prompt, like the size of the modal. So that was really cool. But like Aylee mentioned, it's not perfect. You have to really refine your prompt and really call out the specific widget ID or the modal method you wanna be using to get the correct output. So by the end, I did and I was really impressed with that. And I think a really cool thing to see in the future with Now Assist code generation would be HTML and CSS for a widget. - Nice little shout out to the product team. Hope you all have taken some notes as well. Love your enthusiasm for these products and I love that you've spent the time to test them all. So thank you so much. Now, as I mentioned in the previous question, introductions, you all earned a spot in this year's class of ServiceNow MVPs, which is really exciting. There's only a couple dozen in the world. I see a couple of dozen of them up front. (audience applauding cheering) Yes. Now, tell us a bit about that experience and how it's impacted your career as a ServiceNow developer. Aylee, you have the freshest eyes on the program, so I'll start with you. So this is my first year as an MVP. And honestly, it's been an amazing experience so far. My favorite part has just been interacting with incredible people and getting to know them, people that are experts in the community. I found that the more that I share the things that I learned, the more it solidifies that understanding for me. And it's also been a great way to get more involved in the activities that ServiceNow offers. There's a lot of really great events and activities in the community, like the Hackathon, Hacktoberfest, live streams. And being an MVP just gives you kind of an extra view into that and you get to participate a little more in-depth. So I've really enjoyed that. I'll pivot to our two-time MVP. Jesalyn, how have you liked the program? - The program has been so amazing. And for me, coming to knowledge as an MVP, the experience is a lot more elevated compared to before I was an MVP. Just being able to be connected with the MVP community and then the MVP dinner that we have every year at this event. It's so special getting to celebrate and uplift everyone that we have in our platform and our ecosystem. And it's just really fun as well. And then in terms of being a developer, I think being an MVP helps me stay ahead of the game because we get access to these cool features like Now Assist that we may not otherwise. So, definitely, it's nice to be ahead in the ecosystem. - Ahead socially and ahead technically. Very fun. CJ, we have our three-time MVP here for bots. - Yeah, yeah. So my third year as an MVP. For me, it's about creating community. When I got to the ServiceNow ecosystem, there was a community that already existed here and I learned a lot from it. For me, it's always been about paying it forward. So for the folks who come behind me to be able to have a community in which to land and build their skill sets and find success. As an independent consultant, that MVP badge, that's a gold star. I don't have like million, billion dollar company backing me up when I go in and talk to a client, but I do have that MVP badge and that means a lot. So I've used it successfully in that way as well. Another thing too is that representation matters. Apparently, I'm the first black MVP. When I was selected, I didn't know that. There was folks in the community who came to me and said, "CJ, did you know you're the first black MVP?" And for me to see that they're paying attention, that they're deriving inspiration from me, from my success, my path, my journey just makes me go harder, just makes me work harder to lift them up and to live the values that I've always been. - Woo, nice. And then we have our eight-time, Ankur, eight-time MVP. Huge round of applause. - So this is my eighth year as an MVP. So it feels really great to help others and I would encourage everyone to do the same. So it helps expanding the knowledge with the research because we have to do the research to help the guys in the community. And I have spent over a decade on the community platform, and I was part of the revamp as well back in 2022. So this recognition really means a lot professionally and personally. - Oh, that's fantastic. We're so happy to have you here with these and also have your community support you so well. That means the world to us too. Now, finally, I'll steal one of our standard breakpoint questions to kind of conclude the panel. To those in the audience feeling inspired by your careers, by what they've seen at Knowledge and CreatorCon and the Hack Zone and this whole week, what parting advice do you have for people that are just getting started? And as a fellow podcaster, I have to start with you, CJ. - Yeah, absolutely. Anyone who's spoken to me at this conference today or listened to my podcast knows, like the thing that I say most often is say yes to everything. Like for me, it's all about putting yourself in the way of opportunity and taking advantage of it when it shows up. And then corollary to the saying yes to everything right is to also be prepared for when that opportunity shows up for you to say yes. You don't always know when it's gonna show up, but doing the work beforehand, doing the work after you say yes, even if you're uncomfortable, even if you don't know if you're gonna succeed, just doing the work, and being present, and saying yes, and opening the door for opportunity when it knocks, for me, those are the things that inspire me and that I would want this audience to take from the things that I'm saying. - Love that. Love that encouragement. Ankur, what are your parting words of advice? - So speaking of community, I would suggest everyone to join the ServiceNow community platform. So you learn and share the knowledge. So by answering the questions, you gain different skills as well. So you gain different knowledge and outside what you do your regular project work. So start contributing on the community platform and provide help to all the guys in the community so that on some day they are also upskilled to a certain level. Yeah, I hear that. Please join the community if you have it. You've heard a lot about it today. Aylee, what is your final words of advice for this lovely audience? - Yeah, I would say, just as mentioned, get involved in this amazing community, from the different events, to the community forum, to the SNDev Slack channel. There's something out there for everybody so get involved. And then I'd also recommend signing up for a PDI and jumping into the training modules that ServiceNow offers on the developer portal. And just get your hands wet, get play in there. And that's been the best way for me to learn is to just get that hands-on experience. Jesalyn, the final mic drop moment is in your hands. What do you have to say? - Yeah, I wanna emphasize joining the community and then having a PDI. There's a lot of different communities out there. For ServiceNow, I recommend the Slack channel, cc SN devs, That's the most active one, I think, and also the best and a lot of fun over there. Lots of memes and trolling. But then for more seriously, definitely having a mentor is my biggest influence when I was getting started, someone you can go to for career advice or just life advice and then someone to support you and encourage you on your journey in the ecosystem. - I cannot thank you all enough for spending your precious time here joining us on stage. Thank you so much for all of your wisdom. Everyone, please give them Thank you for joining us here today. Man, we are keeping the energy high because we have one very famous, very favorite parts left in this keynote. We have the Devvies. - Oh yeah, Devvies. I'm so excited. It's time for getting for the Devvies, we can tell. But before we get into it, they said I have to tell you one thing, I gotta remind you to fill out the surveys. - Oh, surveys. - So do what you've been doing all week. Take out your mobile device, give us all fives. That's what all we ask. We just wanted to beat last year's record. - Now, the Devvies, as a quick reminder, is ServiceNow's App of the Year Contest. It's here to showcase all the amazing work that you as a community have built on our platform and how you've made the world of work work better for all people. - And this year, we had a record number of entries. We had 297 people, customers and partners. - Amazing work. We had to further narrow that down to just 10 finalists. - And our panel of eight judges brought that down to our final two winners. Thank you very much, judges. - Thank you, judges. Now, let's get the party started. It is my pleasure to introduce the winners of the Devvie's 2024 People's Choice Award. That is the award that you voted as your favorite app amongst all the finalists. This team worked with a government department to help them with their ambassador's relocation program. They were treating these hundreds of requests as individual projects, utilizing all things from email, to PDFs, to spreadsheets, in some cases paper. The app you see on my right and left is here is showcasing the the ability to remember the ambassador's inventory from previous moves, as well as the ability to coordinate seamlessly with contractors, carriers, and the case something is damaged or loss insurance agencies. As a result, the bidding process is literally 100 times faster than it was previously. And one of the departments completely automated away all of their tasks, enabling them to focus on more value-added work. Please join me in congratulating the Devvie's winner for the 2024 People's Choice Award, Plat4mation. Congratulations. - Congratulations. Thank you so much. I have some actual gifts for you. And we've got one more, one more. - Thank you so much. Thank you, Ken. Awesome work. - And it is my privilege to share with you some of the highlights of our winning app of the year. This next story is really heartwarming. The team helps veterans get home loans and better lives. They saw an opportunities that were growing very rapidly with a myriad of over 90 distribution lists. And they had tribal knowledge among 60 plus subject matter experts and absolutely no visibility into the work that was being done. So what did they do? They built an app, of course, to handle over 240,000 requests, across 28 assignment groups. The app consists of no less than 93 catalog items, 43 email notifications, 28 workspaces, and much more than I could go on for the next hour. The results of all this effort were $429,000 in savings, a 90% positive review from their production floor survey. One team get this one team even doubled their workload, but yet reduced their turn times. They are truly changing the way the world works. And the Devvie's winner for the 2024 App of the Year is Veterans United. (attendees applauding) So excited so much for having you. - For you. For you. - Congratulations, congratulations. - Awesome work. Wow. - Congratulations again to all of our winners and the people who were nominated, the finalists, all of that. It was tough, tough judging, and it was very difficult. - Now, I cannot wait to see what you all build next year. - What a great show, Lauren. - Oh yeah. - What a great show. Don't leave yet. That was not the end. We had an awesome chat with Pat Casey. We showcased some of the products, the innovations that are coming up in our future releases. We talked to people we saw, how people are building on the platform, and your wonderful panel with how ServiceNow is impacting their lives. I think that takes care of everything for CreatorCon number 10, right? - Not quite, of course. We have a couple of thank yous to handoff first before we all get out of here. Thank you to everyone watching both online and our phenomenal audience in person as well. has posted their memories and photos and videos on social media of CreatorCons current and past. thank you to everyone that has helped put this event together in the fall in the previous weeks and months. It truly takes a village to deliver an event like this, and we can successfully say we have done it 10 times. - What's next, you ask? Ooh, it's hard to top this. Well, we are on the road to Xanadu, and we hope to see you at the World Forums later this year - After a short break. I hope short. - You get the weekend. - That's true. I guess we get the weekend in Memorial Day. But in the meantime, please join the ServiceNow community. You heard the MVPs mention it, we are mentioning it. It's a fantastic resource for camaraderie, content, and learning and all things beyond that as well. And also start thinking about the Devvies for 2025 - And for the people in the room, thank you for coming to Knowledge for the people watching online. Take care. We'll see you next time.