Empathy in Action: Building Accessibility at ServiceNow

In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

To view this podcast with audio captions, please watch on YouTube -

https://youtu.be/mh8EZejKT4s

Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured

Also, visit The Accessibility and Gen AI Podcast - https://www.youtube.com/@A11yGenAI

Guests -

Eamon McErlean - VP and Global Head of Accessibility

Tony Morales - Sr. Accessibility Inclusion Manager/Lead

Host -

Bobby Brill

00:00 Introduction to Accessibility

00:27 Meet Eamon McErlean

01:29 Understanding Accessibility at ServiceNow

02:32 Tony Morales' Journey

04:07 ServiceNow's Accessibility Initiatives

09:55 The Importance of Empathy in Accessibility

26:06 AI and Accessibility: A Game Changer

31:10 Conclusion and Final Thoughts

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