After a pause of around 10 years, I am now using a MAC again!!

If like me you initially find using a mac a bit perplexing, below are some functions I found helpful

mission control all open windows: scroll up on touchpad with 3-4 fingers

Ctrl-up arrow: all open windows

Ctrl-up arrow: all open windows of same type (e.g. word documents)

shift-command-4 take a screenshot

shift-command-3

(FYI if you are using snagit and experiencing difficulties pulling a screenshot into word, you can save the snagit file as a photo using dropdown arrow in the top right next to 'share link' and then pull it into word from insert photo)

command B / command Z / command S - set font to bold / undo last action / save - similar to ctrl- on windows

control-down arrow when clicked when you have file explorer open for example, shows how many similar windows you have open enabling you to close them

shift-enter carriage return

note for carriage return in excel use option-enter

option-command-M minimise all windows

ctrl-click right of touch pad - right click (also right click using 2 fingers on right of touchpad does same thing) > use this to filter out from list view in ServiceNow

launchpad view installed apps

browser/url command-click opens link in new tab

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },