Major incidents demand speed, clarity, and coordination. This session walks through how Major Incident Management works in Service Operations Workspace, from candidate identification through resolution. Learn how to use the Major Incident workbench to bring responders together, manage tasks, and streamline communications during high‑impact incidents. We’ll also share best practices for standardizing major incident response to reduce recovery time, improve cross‑team collaboration, and keep stakeholders informed when it matters most. --- The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey, centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable steps—how to operationalize AI-driven automation, institute proactive issue resolution, and enable self-service capabilities across your IT environment. This series is designed to help you break silos, optimize workflows, and turn the vision of uninterrupted, efficient IT operations into reality. We will have product experts on hand to demonstrate concepts, provide actionable guidance, and answer your questions in a live setting. Target Audience: - IT Operations Leaders & Site Reliability Engineers (SREs) - IT Service Management (ITSM) Managers & Service Desk Leaders - Platform Owners - Enterprise Architects & Strategy Managers - Automation and AI Strategy Leads Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today! https://info.servicenow.com/ServiceNowExchange-IT-Solutions-academies.html?cid=losn:youtube About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events: https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events