Use Now Assist in the CSM/FSM Configurable Workspace to instantly generate, refine, and insert resolution notes that speed up wrap‑up time and improve case consistency.   ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-service-management/concept/using-conversational-search-in-now-assist-panel.html ServiceNow Training and Certification:  http://www.servicenow.com/services/training-and-certification.html    ServiceNow Community:  https://community.servicenow.com/community    ServiceNow TechBytes Podcast:   https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455    For general information about ServiceNow, visit: http://www.servicenow.com