Preparing for the ServiceNow CSA exam can feel overwhelming if you don’t understand how the exam is actually structured. In this video, I break down the official CSA exam domains, explain what each section is really testing, and show you how to focus your study time inside your Personal Developer Instance (PDI) with purpose instead of guessing. Rather than memorizing random features, you’ll learn how the ServiceNow platform fits together — from navigation and configuration to automation, data, and security — so you can build real understanding and confidence before exam day. This video walks through how the CSA exam is organized, why certain domains carry more weight, and what “understanding ServiceNow” actually means from an exam perspective. • How the ServiceNow CSA exam is structured across six domains • What each CSA exam domain is really testing • Platform Overview & Navigation (instances, UI, core concepts) • Instance Configuration vs customization • Lists, forms, tasks, collaboration, reports, and dashboards • Self-service tools like Knowledge, Service Catalog, Virtual Agent • Flow Designer and no-code automation concepts • ServiceNow database fundamentals: tables, records, relationships, inheritance • Roles, groups, and Access Control Rules (ACLs) • CMDB and high-level CSDM awareness • Update Sets, data imports, transform maps, and coalescing • How to study effectively using your ServiceNow PDI Whether you’re new to ServiceNow or already studying for the CSA, this video helps you stop studying randomly and start learning the platform the way the exam expects you to understand it. ► Chapters 0:00 – ServiceNow CSA Exam Explained 0:48 – The six CSA Exam Sections 2:48 – Platform Overview & Navigation (7%) 6:20 – Instance Configuration (10%) 9:34 – Configure Applications for Collaboration (20%) 13:01 – Self-Service & Automation (20%) 17:22 – Database Management & Platform Security (30%) 21:33 – Data Migration & Integration (13%) 25:00 – Review and Wrap-up ► Get the Study Guide + Course • Download the free ServiceNow CSA Study Guide to reinforce these core concepts and study with intention: https://knewget.com/csa-ebook/ • Join the ServiceNow CSA Masterclass & Prep Hub for a structured, guided path through the platform with demos and real explanations: https://knewget.com/csa-masterclass-prep-hub