If you turned on ServiceNow Intelligent Search in CMDB Workspace and still get inconsistent CI results, the issue is rarely the search box. It is almost always your CMDB signals : class usage, attributes, relationships, indexing scope, and how NLQ maps intent to data.

This article shows you what is really happening under the hood (Search Applications, Search Profiles, Genius Results, NLQ, and CMDB Query Builder), what breaks in real projects, and how to design search as a governed product surface so results stay accurate as your CMDB grows.