Workflow Automation CoE > Decision Tables > FAQ

Frequently Asked Questions

How do I get Decision Tables?

With the Washington DC Release, Decision Builder is now integrated into Workflow Studio. Access Decision Builder alongside other powerful tools such as Flow Designer and Playbooks to seamlessly integrate decision tables with workflows.

Is a license required to use Decision Tables?

The short answer is no, Decision Tables are a platform product, included with any ServiceNow subscription.

Decision tables take advantage of an existing data model to store these records as metadata, and do not require table extensions or consume table subscription units.

Background Info:

Since the San Diego release, Decision Tables allow you to use a range of different result types, like String, Integer, Choice, and more (see Options in Docs).

Prior to the San Diego release, Decision Tables only supported the reference result type. Therefore, in order to use it, you’d have to either already have a table that houses options for your results (e.g., Assignment Group, Priority), or you needed to create a custom table to house possible result answers, which may count as (bundled) custom tables.

Who can use Decision Tables?

Decision Tables are available for all levels of developers, including no- and low-coders. Experienced low- and pro-code developers can benefit from their understanding of the ServiceNow table architecture, and thus make use of reference tables. Low- and no-code developers can either use simple inputs, conditions, and outputs or even not interact with the decision on the Now Platform at all and instead edit and maintain the decision in Excel instead.

How can I add an otherwise option?

[Update for Utah Release]

We’ve released a native Default result option to Decision Builder in the Utah release.

For instances prior to Utah, you can use one of these workarounds:

• Make use of the “Include Otherwise” option in the “Make a Decision” flow logic (only available if you’re using branches)
• Add a condition row that is “not one of” the other options above (e.g., row 1: country = USA, row 2: country = UK, row 3: country is not USA or UK)
• Create a condition that will never apply (e.g., row 1: price between $0-$100, row 2: price more than $100, row 3: price is less than $0)

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