ServiceNow - Turn on enhanced debugging for service graph connector via extra sys properties

in this example, I am struggling to locate a field mapping to dynatrace application > comments field

Please turn on REST, IRE/CMDB, business rule logging and database logging on the instance while testing (reproducing the problem) and provide the times of the testings. 1. On the sys_properties set the followings glide.businessrule.callstack = true glide.db.trace = true glide.rest.debug = true glide.cmdb.logger.source.identification_engine = info,warn,error,debug,debugVerbose (if it does not exist, please create them) 2. Run your scheduled data import on applications 3. On the sys_properties set the followings glide.businessrule.callstack = false glide.db.trace = false glide.rest.debug = false glide.cmdb.logger.source.identification_engine = info Let us know the time of the testing and the workflow context related to the update. The information is stored on the localhost files on your instance. Use the Log File Browser to search and download logs. More information here: https://docs.servicenow.com/csh?topicname=system-logs.html&version=latest

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },