called via scripted rest endpoint script include logic: =======================

getOpenRequests: function() {

//--done this way due to issues with gliderecord/memory leakage!!

//gs.log('1:' + this.LINUX_SERVER_REQ);

var si= new _ansible_servicerequest();

var sRes= si.getOpenRequests()

gs.print('result:\n ' +JSON.stringify(sRes));

var itemSYSID = this.LINUX_SERVER_REQ;

var grTasks = new GlideRecord('sc_task');

grTasks.addActiveQuery();

grTasks.addQuery('request_item.cat_item=' + itemSYSID);

grTasks.orderBy('number');

responseObj.numberOfAnsibleTasks = grTasks.getRowCount();

if (grTasks.getRowCount() > 0) {

var sNum = grTasks.number;

var taskObj, ritmVariables, variableName;

ritmVariables = grTasks.request_item.variables;

taskObj['field:number'] = this.u_getTaskField(grTasks,'number') ;//--use this method to avoid a weird memory leakage on the GlideRecord which I couldnt quite get to the bottom of...

taskObj['field:short_description'] = this.u_getTaskField(grTasks,'short_description') ;//--use this

taskObj['field:requestor'] = this.u_getRequestValue_ReqFor(grTasks.request) ;//--use this

for (variableName in ritmVariables) {

if (ritmVariables.hasOwnProperty(variableName) && ritmVariables[variableName]) { //Make sure the property exists and isn't null or unknown.

variableName = variableName.toString(); //Make sure we're all proper strings here.

taskObj['variable:' +variableName] = ritmVariables[variableName].getDisplayValue().toString();

responseObj = this.u_addObjToObj(responseObj, taskObj, 'ansibleTask:' + grTasks. number);

gs.logError('ISSUE:' + ex.toString());

u_addObjToObj: function(parent, child, name) {

return parent; //Note: Does not break pass-by-reference, because we're declaring a new object on each loop on line 39 above.

u_getTaskField: function (grTask, fieldName){

return (grTask.getValue(fieldName));

u_getRequestValue_ReqFor: function(sysid){

//--insert code to retrieve the requested for from REQ record, pass in task.request as param

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },