for reporting on all the updates a service desk member has made during the working day

note: may be license implication of using a custom table

- logging enabled property (true/false)

- list of ticket types property (string ; delimited, e.g. incident;sc_task)

new table with following fields:

ticket (reference to task)

user (reference to sys_user)

business rule on TASK table, fires after insert/update

- exclude users without itil role and isInteractive=true condition, also exclude internal_integration_user=true users (condition can be amended as needed)

gs.getProperty('ticket.logging.enable')=='true' && gs.isInteractive() && gs.getUser().hasRole('itil')

(function executeRule(current, previous /*null when async*/ ) {

//--exclude technical users

var currentUser = gs.getUserID();

var ticketTypes = gs.getProperty('ticket.logging.tickettypes');

var ticketArr = ticketTypes.split(';');

ticketArr.forEach(function(ticketT) {

if (ticketT == current.getTableName()) {

var grUser = new GlideRecord('sys_user');

if (grUser.get('sys_id', currentUser)) {

if (!grUser.internal_integration_user) {

//--log the user activity

var grLogs = new GlideRecord('u_cu_ticket_log');

grLogs.u_ticket = current.sys_id;

grLogs.u_user = currentUser;

grLogs.u_info = current.operation();

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },