return all RITM variables in the main function, then return sys_ids in 2 separate functions

SCRIPT INCLUDE CODE:

var lib_request = Class.create();

lib_request.prototype = {

retrieve_variables: function(RITMsysid) {

/*call the function this way:

var si=new cu_request().retrieve_variables('f9405a06db859cd0be49fe03f39619ee');

var grRITM = new GlideRecord('sc_req_item');

if (grRITM.get('sys_id', RITMsysid)) {

var RITMvariables = grRITM.variables.getElements();

for (var ix = 0; ix < RITMvariables.length; ix++) {

var question = RITMvariables[ix].getQuestion();

//gs.log(question.getLabel() + ":" + question.getValue());

var varValue = question.getDisplayValue();

var varLabel = question.getLabel();

if (varLabel == 'Building' || varLabel == 'Room') {

varValue = question.getValue();

arrReturn[ix] = (varLabel + ":" + varValue);

retrieve_variables_ootb: function(RITMsysid) {

// Get the RITM variable data

var set = new GlideappVariablePoolQuestionSet();

set.setRequestID(RITMsysid);

var vs = set.getFlatQuestions();

for (var i = 0; i < vs.size(); i++) {

if (vs.get(i).getLabel() != '') {

vardata = vardata + (' ' + vs.get(i).getLabel() + " : " + vs.get(i).getDisplayValue() + "\n");

if (vs.get(i).getLabel() == 'Building') {

build = vs.get(i).getValue();

if (vs.get(i).getLabel() == 'Room') {

room = vs.get(i).getValue();

variables_room: function() {

variables_building: function() {

var si= new cu_request();

var vars=si.retrieve_variables_ootb('5430b054dbd590d083986b4bd396zzzz');

var sroom=si.variables_room();

var sbuilding=si.variables_building();

gs.print('ROOM:' + sroom);

gs.print('BUILDING:'+sbuilding);

*** Script:

Requested for : R Smith What are you requesting? : test Business reasons for this request: test 123 Building : Computer House Room : Monwodlian

*** Script: ROOM:20e651afdbfa1b00zzzzzc44db961976

*** Script: BUILDING:83c6d96fdbfa1b00ezzzzz44db96195b

Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x_cls_clear_skye_i_profile' ); grProf . addQuery ( 'status=1^ owner=NULL ' ); grProf . query (); even better use the glideRecord addNotNullQuery or addNullQuery option 2 JSUtil.nil / notNil (this might be the most powerful. See this link ) example: if ( current . operation () == 'insert' && JSUtil . notNil ( current . parent ) && ! current . work_effort . nil ()) option 3 there might be times when you need to get inside the GlideRecord and perform the check there, for example if the code goes down 2 optional routes depending on null / not null can use gs.nil : var grAppr = new GlideRecord ( 'sysapproval_approver' ); var grUser = new GlideRecord ( 'sys_user' ); if ( grUser . get ( 'sys_id' , current . approver )){

Classic UI : var sURL_editparam = gs . action . getGlideURI (). getMap (). get ( ' sysparm_aparameter ' ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); } Portal : var sURL_editparam = $sp . getParameter ( " sysparm_aparameter " ); if ( sURL_editparam == 'true' ) { gs . addInfoMessage ( 'parameter passed ); }

Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. variable name to apply ref qual filter : retail_equipment variable reference qualifier (on cmdb table ): javascript : new refqual_functions (). lostStolen_getAssignedCIs (); client-callable script include ( refqual_functions) function : lostStolen_getAssignedCIs : function (){ //--called from variable set client script, for lost/stolen request (service catalog) gs . log ( current . variables . requested_for , 'retail_lostStolen_getAssignedCIs' ); return ( 'install_statusNOT IN8,7owned_by=' + current . variables . requested_for ); //owned_by=1269b79937f1060041c5616043990e41install_statusNOT IN8,7 },