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How to setup a Default Filter for a related list in SOW for an incident record

New article articles in ServiceNow Community · Jun 06, 2025 · article

1. Open any one of the incident Record in the native UI/ Next Experienece , make sure you select the view as your required workspace (here i have selected as SOW) :

SANDEEPDUTTA_0-1749180307908.png

2. Scroll down and select the related list tab where you want to apply the filter :

SANDEEPDUTTA_1-1749180307910.png

3. Select the filter icon and add your filter conditions :

SANDEEPDUTTA_2-1749180307945.png

4. Click Set as Default Filter.

SANDEEPDUTTA_3-1749180307906.png

5. Now if you go to The workspace, you will see the Default filter has been applied :

SANDEEPDUTTA_4-1749180308004.png

Hope you learned something new 🙂

Sandeep Dutta

View original source

https://www.servicenow.com/community/service-operations-workspace/how-to-setup-a-default-filter-for-a-related-list-in-sow-for-an/ta-p/3282790