-AI Search Capability (enabled on new portals, mobile apps etc)

much faster than previous ServiceNow search engine

out of the box for new, easily retro-fitted into older apps

automatic spellcheck will fix search typos

can auto correct based on your org

contextual awareness to return most relevant info (e.g.

it knows when you are searching from a mobile device and

returns the mobile knowledge article at the top of the list)

-Virtual Agent enhancements (chat bot)

improve end user experience

deflect incidents

free up human agent bandwidth

-Developer enhancements

source control support

script tracer - new debugging feature

external integrations for CI/CD on Azure pipelines, Jenkins, Github, Github actions

UPGRADE TO QUEBEC:

upgrade to every release where possible. Need to upgrade if we have

N-1 entitlement

upgrade center

automated test framework (ATF)

jumpstart your upgrade: best practice, work with a remote support agent. Can get temporaty

instance

remote administration service: remote assistance using pre-purchased support hours

Both above part of customer success package