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Uncover HR Case Idle Time using the HR Case Process Mining evaluation project

New article articles in ServiceNow Community · Apr 03, 2025 · article

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for HR Cases that have been made available on their instances as of the Yokohama release. These focused projects are designed to give you a feel for the power and value of the solution if you were to fully unleash it in your organization across all workflows and processes.

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https://www.servicenow.com/community/process-mining-blog/uncover-hr-case-idle-time-using-the-hr-case-process-mining/ba-p/3226113