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Making decisions without solid information can lead to missed opportunities and costly mistakes. In today’s fast-changing environment, relying on data helps organizations make choices that are clea...
Leveraging Data-Driven Insights for Better Decision-Making with REDE Consulting
REDE Consulting
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AI and automation could erase 10.4 million US roles by 2030
The Register articles about Servicenow
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AIと生成AI機能のベストプラクティスに焦点を当てたライブセッションにご参加ください！
AI Academy Sessions 2025 (with Japanese Subtitles)
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![Gemini_Generated_Image_o4rsi0o4rsi0o4rs.png](https://www.servicenow.com/community/image/serverpage/image-id/495255i952D6607C01D730D/image-size/large?v=v2&px=999 "Gemini_Generated_Image_o4rsi0o4rs...
🚀 De Application Service para Service Instance: O que muda na Yokohama e CSDM 5.0
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How to Configure Basic Engagement Messenger on Other Portals | ServiceNow Tutorials
GlideFast Consulting
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Analytics turns cloud costs into insights. Let's set up Cost Analytics in CCM.
ServiceNow Community
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Strong internal governance is essential for any organization aiming to maintain transparency, accountability, and sustainable growth. Without clear governance practices, companies risk inefficiency...
Effective Strategies for Strengthening Internal Governance Practices
REDE Consulting
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about 1 month
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Hey Community,
Idle Chat Reminder & Auto‑Close Timing – Explanation
Use Case -
Inactive chats should automatically time out so that conversations that have been abandoned are properly closed ...
Idle Chat Reminder & Auto‑Close Timing in Now Assist Virtual Agent (VA) – Explanation
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Introduction:
In today's rapidly evolving digital landscape, banking and financial institutions face mounting pressure to modernize their IT infrastructure while maintaining regulatory compliance ...
How ServiceNow's Common Services Data Model Is Transforming the BFSI Sector
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Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service ...
WIIMLT - Data Bus as application instance
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The Horizon Design System (HDS) is a powerful resource when building custom UI components in ServiceNow. It provides a rich…
The post [Unlock Modern Horizon Design System Components In Your Custom...
Unlock Modern Horizon Design System Components In Your Custom Components Using –fetch-assets-from-instance
DylanLindgren.com
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=14e51965db2200d013b5fb24399619fb)
Hi there,...
Zurich Delta Exams: Why They're Worth Embracing
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Architecture decisions, trade-offs, and governance model that enabled a secure, compliant, and resilient ServiceNow deployment
Secure by Design Connectivity
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Can your CMDB actually help save the planet?
It’s a question that might have sounded absurd a few years ago. We used to view the Configuration Management Database (CMDB) strictly as a tool for inc...
Video
Architecting Sustainability: Leveraging the Now Platform for Strategic ESG Transformation
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In today’s complex business environment, managing risk effectively is no longer optional. Enterprises in highly regulated industries like Finance, Pharma, and Healthcare face mounting challenges fr...
Benefits of Integrated Risk Solutions for Global Enterprises
REDE Consulting
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Hello to my Community Family,
Hearing such kind words and knowing I’ve made a positive impact means a lot to me, it makes all the effort and dedication completely worthwhile.
Connect me 1:1 here ...
Wonderful Topmate Feedbacks
Stories by Prashant Kumar LearnIT on Medium
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When integrating external portals or corporate websites, it’s common to provide a link that should open directly in the ServiceNow Mobile App (Now Mobile, Agent, or Mobile Publishing).
However, ma...
How to Redirect Users From an External site Into the SN Mobile App (Instead of the Browser)
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When platforms grow beyond 100,000 users, the first things that break are rarely what architects expect. It’s almost never raw performance or infrastructure capacity. What breaks first are assumpti...
Designing for Scale: What Breaks First at 100k+ Users
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In most post-mortems, CMDB failure is blamed on Discovery not working, integrations being unreliable, or data quality tools not being tuned properly. In reality, I’ve seen CMDBs fail long before an...
Why CMDB Fails Even Before Discovery Is Implemented
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ServiceNow architects coming from traditional software backgrounds often bring one habit that quietly hurts the platform: over-normalisation.
On paper, highly normalised data models look elegant. ...
The Hidden Cost of Over-Normalised Data Models in ServiceNow
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App Engine is powerful—and that’s exactly why it gets misused.
In several programs I’ve been part of, App Engine was positioned as the answer to every problem: new request? App Engine. New workflo...
When NOT to Use App Engine (Yes, That Happens)
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Early in my ServiceNow career, I used to defend “out-of-the-box” almost religiously. Over time, I realised most people don’t disagree with OOB—they disagree on what _OOB actually means_.
Out-of-th...
Why “Out-of-the-Box” Is Often Misunderstood by Architects
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Still exporting ServiceNow lists by hand and hoping the filter is “the same as last time”? That is how audits, test cycles, and release validations end up arguing over mismatched CSVs. In this post...
How to Export ServiceNow Data Programmatically
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