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Pinging in the Rain...

Pinging in the Rain...

Import · over 17 years
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I've had a lot of questions from people about _Configuration Item (CI) relationships_. What exactly are they? How do they work? What causes Discovery to create them?Good questions! From a human pe...

CI Relationships...

Import · over 17 years
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Serial numbers are an important notion in Discovery — they are the best way we have to unambiguously identify a particular device or system, even if it changes IP address or location. Unfortunately...

Diving Into Serial Numbers...

Import · over 17 years
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![](imagecache/Small/SlightlyLoony/intrepid_explorer1.jpg)Several readers asked if this is a photo of me in my youth (back when dinosaurs roamed the Earth).No. It is not. The photo comes from [thi...

To Those Who Were Wondering...

Import · over 17 years
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![image](https://community.servicenow.com/community/image/serverpage/image-id/158739iDEE8A65D24813B3B/image-size/large?v=v2&px=999)One fine day, not so very long ago, I helped some folks install a ...

An Unexpected Discovery...

Import · over 17 years
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We have a legacy application that is on its last legs. Despite this, it is one of our most critical apps (a situation that I'm certain many of you can sympathize with). At any rate, it appeared to ...

Tough Technical Issue Needs Solving

Import · over 17 years
KC
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Some questions I hear often relate to CMDB items that have disappeared out in the real world, but still exist in the database. Perhaps it's a server that was taken out of service, or a laptop that ...

To Delete or not to Delete...

Import · over 17 years
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That's actually just a snippet of the XML "payload" returned by the probe, but it's the part that's important to this discussion. If you'd like to see the results of any probe, you can drill down ...

Those Sensible Sensors...

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What actually happens when a Discovery kicks off? In this post, I'll follow the process step-by-step for a Windows workstation (or laptop). The process is very similar for other kinds of computers ...

Anatomy of a Discovery...

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Back to the grind

Back to the grind

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On the way to work this morning, I pondered a conversation I'd had over the weekend with Mark R., a friend who is responsible for IT at a medium-sized company in the financial services industry. Ma...

A Great Tool in Tough Times...

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Here are some pictures of the Technical Training session.Can you find your favorite PS or SC resource? \[flickr-photoset:id=72157608341040893,size=m\]

Tech Training Sessions, Day 2 morning

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Status report

Status report

Import · over 17 years
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Many of the people who are responsible for running Discovery aren't very familiar with the Simple Network Management Protocol (SNMP). The seemingly endless stream of acronyms (SNMP, OID, MIB, etc.)...

OID, vey!

Import · over 17 years
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We held our monthly Southern California LUG meeting yesterday and have five (5) attendees. I demonstrated two custom applications for the group - our Issue Tracking (i.e. Bug Tracking) application,...

October 22, 2008 Minutes

Import · over 17 years
KC
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We are still in the process of developing SNC for rollout shooting for a mid November completion. We will use screen video and screenshot documentation to walk our ITIL and Employee users through u...

SNC Customer Walkthrough Videos and Documentation

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Dive Into Discovery Credentials...

Import · over 17 years
S
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Recently I've been just one of a few who are working on our upcoming Global Text Search capability. Long asked for, frequently wished for, occasionally demanded (with unsurprisingly equal results),...

Searching the Globe

Import · over 17 years
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If you're using or trying out our Discovery product, one thing you've almost certainly run into is the notion of a _probe_. Discovery comes with almost 100 different probes, and you can add your ow...

Those Prying Probes...

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/demo is an interesting instance to watch. New stuff shows up there first with every night's development build, and (before the next release) either stays as-is, gets improved, or gets pulled entir...

Something cool today in /demo

Import · over 17 years
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This blog is all about Discovery (and related things like the CMDB), so I think it's appropriate for the first post to answer this question: what exactly does the Discovery product do?Most fundamen...

Discovery: What Is It?

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Accessing Forum Content

Accessing Forum Content

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Just logged in to the new Forum at the new community site, and I'm impressed. Nice look, better than the typical forum-looking thing from before. With the old forum, I had to fight past my general ...

Service-now.com forum - now 250% shinier

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Well, this is not what you were expecting to see, was it? Go ahead and login with your credentials from the old Service-now.com forums.More content will be added over the weekend, including more vi...

New Forum is launched

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It sure was great to have so many Service-now.com fans in one room at our innagural Local User Group meeting. I wish I'd had more time to meet and talk with each of you about your experiences! Next...

Minnesota User Group

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