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If you haven’t read [Part 1](https://www.servicenow.com/community/common-service-data-model/csdm-eli5-explained-like-i-m-5-part-1/ta-p/3326128) and [Part 2](https://www.servicenow.com/community/com...
CSDM ELI5 (Explained Like I'm 5) - Part 3
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When configuring a custom feed (e.g., a REST-based integration that ingests indicators/observables into TISC table), the run fails with an error similar to:
Encountered error running the integrati...
Fixing “The Data source response processor only supports sys_attachments” in custom feed for TISC
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In this Workflow Automation Center of Excellence article, you will learn how to get started with Agentic Playbooks in Workflow Studio to accelerate playbook execution and increase agent productivit...
Getting Started with Agentic Playbooks - Workflow Automation CoE
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Agentic Playbooks: How AI Agents Supercharge Your ServiceNow Workflows
ServiceNow Dev Program
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24 days
Future-state architectures are often beautifully drawn—and are mostly quietly ignored.
In many programs, the future-state design represents an ideal world where constraints don’t exist: clean data...
Why Most “Future-State Architectures” Never Become Reality
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On paper, scoped apps are the safer choice. Isolation, namespace protection, upgrade resilience—it all sounds compelling. In practice, the decision between scoped and global is rarely that simple.
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Scoped Apps vs Global: Lessons from Real Upgrade Nightmares
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Every architecture decision involves trade-offs. Yet in most design documents, those trade-offs are either hidden or sanitised away. What gets documented is the decision, not the cost of making it....
The Architecture Trade-offs No One Documents in Design Decisions
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One of the most frustrating conversations I’ve had with stakeholders goes something like this: “The platform feels slow, but the dashboards say everything is fine.” And technically, they’re often r...
Why Your Platform Feels Slow Even When Performance Analytics Looks Green
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Hi Community,
We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the _Software Installation_ tabs for both computers and servers. With the out‑of‑box (OOB) setup, this s...
Forta Software Discovery
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Instance strategy is one of those topics everyone thinks they understand—until it’s too late to change. I’ve walked into multiple organisations where the instance strategy was treated as a one-time...
Instance Strategy Mistakes I See Repeated Across Enterprises
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If you’re starting your ServiceNow journey or struggling to connect admin concepts with real development work, I’ve just launched a hands-on Udemy course focused on real-life use cases, scripting, ...
New Udemy Course Launch: ServiceNow Admin & Developer – Real-World, End-to-End Training
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If you are a ServiceNow professional and have held a certification for one year or more, you may have recently received an email from ServiceNow University regarding the Certification Maintenance P...
Before Your ServiceNow Certification Expires: Read This
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Making decisions is a daily challenge for individuals and organizations alike. The quality of these decisions can shape outcomes, influence success, and affect long-term goals. Relying on intuition...
Unlocking Better Decision-Making Through Data-Driven Insights
REDE Consulting
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24 days
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=14e51965db2200d013b5fb24399619fb)
Hi there,...
2026 exam vouchers, courses, exams & retakes - major changes explained
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In today’s complex business environment, organizations face the challenge of managing vast amounts of data from multiple sources. This data often resides in silos, making it difficult to get a clea...
Maximizing Efficiency with AI-Powered ServiceNow Connectors for Data Centralization
REDE Consulting
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25 days
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While setting up my first AI Voice Agent I...
Troubleshooting my first AI Voice Agent
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Hello Folks! Happy New year!
Introduction
As OIDC is picking up the pace as compared to the other options like SAML, its crucial to add more details around this specifically when it comes to debu...
Debugging OIDC Single Sign-On feature in ServiceNow
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If your incident process looks clean in design workshops but messy in production, the gap is not your states, it is your context. This article breaks down how the ServiceNow incident workflow actua...
ServiceNow Incident Workflow: How Incident Management Really Runs (Lifecycle, Roles, and Demo)
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Across industries, organisations are racing to modernise. AI, cloud, automation, digital platforms, operating model redesign. Everyone wants transformation, and they want it fast!
But increasingly...
Transformation Without Architecture: Why We’re Repeating the Mistakes of Y2K
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Governance, Risk, and Compliance (GRC) has traditionally focused on understanding what went wrong after an incident occurs. This reactive approach often leaves organizations scrambling to catch up ...
How ServiceNow Enhances GRC by Predicting Emerging Threats and Integrating AI Solutions
REDE Consulting
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26 days
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AI Agent Masterclass • Session 4
Behind the AI Agent
Prompts, Data & Control
[← Back to Masterclass Overview](https://www.servicenow.com/community/now-assist-articles/ai-agent-masterclass-overv...
Video
AI Agent Masterclass - Session 4
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AI Agent Masterclass • Session 3
From Blueprint to Build
Design & Patterns
[← Back to Masterclass Overview](https://www.servicenow.com/community/now-assist-articles/ai-agent-masterclass-overvie...
AI Agent Masterclass - Session 3
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AI Agent Masterclass • Session 2
Turning Good Ideas into Great Agents
Use Cases & Roadmap
[← Back to Masterclass Overview](https://www.servicenow.com/community/now-assist-articles/ai-agent-mast...
AI Agent Masterclass - Session 2
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