AI Agent Masterclass • Session 2

Turning Good Ideas into Great Agents

Use Cases & Roadmap

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Date

16 December 2025

Duration

60 minutes

Speakers

Timo Weber, Joost van Poppel, Thomas Geering, Javier Lombana Dominguez, Pierre Arshad, Daniel Paschek

🎬 Watch Recording & Resources

🎯 Key Takeaways

• The Implementation Gap: Many organizations are stuck between AI Hype and Business Value – the ChAIn of GAIn framework bridges this gap
• 6-Step Framework: Business Goals → Stakeholders → Pain Points → KPIs → Use Cases → Prioritization
• Data Readiness: Your data doesn't need to be perfect enterprise-wide – it just needs to be good enough for your specific use case
• Focus on Home Runs: Use the 2x2 Matrix to identify high-value, high-feasibility use cases first

The Implementation Gap

Every organization faces the same challenge: there's a massive gap between the AI hype and actual business value. POCs get stuck, pilots don't scale, and promising ideas never make it to production.

⚠️ AI HYPE

• Overpromised capabilities
• Unclear ROI
• Stuck in POC land
• Skills gaps

✅ BUSINESS VALUE

• Measurable outcomes
• Scaled deployment
• Competitive edge
• Workforce augmented

The bridge? A strategic, structured approach to identifying and prioritizing AI use cases.

The ChAIn of GAIn Framework

Our 6-step framework ensures you're building the right AI Agents for the right reasons. It's structured as 4+2: four steps to understand your landscape, then two steps to define and prioritize.

1

Business Goals

Define high-level objectives tied to business outcomes

2

Stakeholders

Identify who's involved and impacted

3

Pain Points

Understand current challenges and friction

4

KPIs

Define measurable success criteria

5

Use Cases

Define AI-powered solutions (Search, Summarize, Agents)

6

Prioritize

Filter → Score → Plot → Calculate ROI

Use Case Prioritization

Not all use cases are created equal. Our 4-step prioritization process helps you focus on what matters:

Step 1: Quick Filter (3 Checks)

Before deep analysis, quickly eliminate non-starters:

• ✓ Business Alignment: Does it support a strategic goal?
• ✓ Technical Feasibility: Can it be done with available tech?
• ✓ Data Availability: Is the required data accessible?

Step 2: Scoring Matrix (10 Criteria)

Score each use case on Value (5 criteria) and Feasibility (5 criteria):

💰 Value Criteria

• Business Impact
• User Experience Impact
• Strategic Alignment
• Time-to-Value
• Scalability Potential

⚙️ Feasibility Criteria

• Technical Complexity
• Data Readiness
• Integration Effort
• Change Management
• Resource Availability

Step 3: 2x2 Matrix

Plot your scored use cases to identify priorities:

🏆 HOME RUNS

High Value + High Feasibility

→ Do First!

💎 DIAMONDS

High Value + Low Feasibility

→ Plan & Invest

🥇 GOLD

Low Value + High Feasibility

→ Quick Wins

⏸️ PARK

Low Value + Low Feasibility

→ Revisit Later

Step 4: ROI Calculation

For your top candidates, calculate detailed ROI including time savings, error reduction, and productivity gains.

Gold & Diamonds: A Strategic Choice

Thomas Geering's insight: "Don't just chase the easy wins. Sometimes the 'Diamonds' – high value but harder to achieve – are worth the investment. The key is balance: use Gold for momentum, Diamonds for transformation."

Your portfolio should include:

• Gold (Quick Wins): Build confidence and momentum. Show value fast.
• Diamonds (Strategic Bets): Transform the business. Worth the extra effort.
• Home Runs: The best of both worlds. Start here when possible.

Data Readiness: The Truth

Key insight: Your data doesn't need to be perfect everywhere. It just needs to be good enough for your specific use case. Stop waiting for enterprise-wide data perfection – it will never come.

Ask these questions for each use case:

• Is the data for this specific process available?
• Is it structured or can it be structured?
• What's the effort to clean it up for this use case?
• Can we start with a subset and expand?

Practical Example: IT Incident Triage

Let's walk through the framework with a real example:

Step	Example
1. Business Goal	Reduce MTTR by 15% in 90 days
2. Stakeholders	Problem Manager, L1/L2/L3 Support, Change Manager
3. Pain Points	Lengthy triage time, re-opened tickets, escalation delays
4. KPIs	Triage time, First Time Resolution, Re-open rate
5. Use Cases	AI Search, Incident Triage Agent, Transfer Summarization
6. Prioritization	Triage Agent: Score 45/50, Home Run quadrant

Example ROI

$656,000

Annual value from IT Incident Triage automation

26,000 hours saved per year

🚀 Your Next Steps

• Apply the Framework: Start with one business goal and work through all 6 steps
• Download the Templates: Use our Scoring Matrix and Value Calculator (links below)
• Continue Your Journey: Proceed to Session 3 to learn how to actually build AI Agents

📚 Resources

• 🎬 Session 2 Recording & Download Slides
• 📊 Scoring Matrix Template (Excel)
• 💰 Value Calculator Template (Excel)

← Previous: Session 1 Overview Next: Session 3 - Blueprint to Build →

Last updated: January 2026