Yayun Chang-Cahill
Senior Manager, AMS Lead, ServiceNow University Consultants
Conference Sessions
Building a high-performing ServiceNow COE with ServiceNow University
SNU3278
Join us as we share best practices and lessons learned from building high-performing ServiceNow Centers of Excellence. This session will cover key aspects such as talent development, skill building, and continuous improvement. Attendees will learn how to create a robust COE that drives consistent, high-quality implementations and delivers measurable business value through effective learning and development programs.
ServiceNow University: Best practices to create your team’s training roadmap
SNU3269
Research shows that skilling your teams is a key driver of digital transformation success. Learn how ServiceNow University empowers you to prioritize, track, and address skill gaps, leading to a three-year ROI from your training investment of over 500%. In this session, customers will discover the complete range of resources and tools provided by ServiceNow University, including access to a personalized online training planner for your team.