BT achieves 35% self-healing for 2 major BUs with zero operations initiative

SES1894

BT's digital transformation aimed for Zero-Touch Operations and self-healing systems using automated closed-loop remediation within ServiceNow. InMorphis's automation framework, combined with predictive intelligence, identified 84+ high-impact automation use cases, reducing manual incident resolution and improving customer experience. Integration with Dynatrace enabled AIOps for autonomous cloud operations. Outcomes: 60% Faster Automation Rollout 35% Self-Healing (4,000 fewer complaints/month) 50% Faster Incident Resolution