Scaling Support and Service: Applied Digital’s Journey with CSM and ITIL

SES3709

As demand for high-performance compute infrastructure accelerates, Applied Digital’s IT team needed to scale internal and external service operations fast. In this session, hear from the Director of IT and their partner, CDW, on how the team deployed ServiceNow Customer Service Management and ITIL practices to enhance visibility, improve SLAs, and streamline support workflows. Learn how Applied Digital connected teams, simplified processes, and laid the foundation for scalable, efficient service delivery across a growing enterprise.