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NJP

Trong Tran

Trong Tran

Staff Software Engineer

ServiceNow Inc.

Conference Sessions

K26

Hands On With Knowledge Center’s Tools To Improve KB Health & AI Search Success

LAB7259

Discover how Knowledge Center and it's Advanced AI powered tools can help you improve your Knowledge content. In this lab, you’ll learn how the newly released Knowledge Center and Enhanced Content Editor help Knowledge owners administer and improve the quality and overall health of knowledge content, essential to AI data readiness. Dive into hands-on exercises to reduce article build time, increase quality, close gaps and remove duplicates. Walk away equipped to build AI-powered article scans to improved experience for all your knowledge users and stakeholders.