Agentic AI in ServiceNow: Determining Update Set Quality Before Deployment

SPN2462

The xtype Preflight AI Agent is an Agentic AI-powered validation tool designed to ensure update set quality before deployment. It proactively confirms naming conventions, checks for meaningful descriptions, and detects potential conflicts with update sets. By leveraging LLM and scripted automation, this AI agent helps ServiceNow teams prevent deployment errors and reduce rework. Join us as we demonstrate the real-world application of Agentic AI. We’ll showcase how this tool integrates within the ServiceNow AI Agent framework and explore lessons learned during development.

Governance-driven deployments: Ensuring compliance & efficiency in ServiceNow

SPN2415

Scaling ServiceNow without guaranteed governance leads to inconsistency, compliance risks, and failed deployments—all of which contribute to growing backlogs that delay ROI. In this session, we will explore how multi-instance management transforms ServiceNow releases into streamlined, audit-ready, and fully compliant processes. Learn how enterprises enforce policy-based deployments, reduce risk, and maintain live visibility across all instances—while eliminating backlog and paving the way for true business transformation. Achieve speed with safety and unlock the full potential of ServiceNow.