T-Mobile empowers ITSM change management using data-driven approvals and risk

SES2606

Managing change effectively is critical to maintaining organizational agility and achieving business goals. This session will showcase how T-Mobile utilizes ServiceNow’s Change Success Scores to revolutionize enterprise-wide change management. Learn how this data-driven approach provides actionable insights, minimizes risks, and ensures seamless transitions for both technical and non-technical teams. From real-life examples to best practices, this session will equip you with practical tools to foster a culture of continuous improvement and operational excellence.