Conference Sessions
Revolutionizing Conversational AI: Virtual Agent with AI Agents
SES2722
Accelerate AI adoption with AI Agents in Virtual Agent and transform enterprise engagement with customers and employees. Discover how Virtual Agent powered by Large Language Models (LLMs), agentic AI, omni-channel, and multimodal experiences drives self-service and improves user satisfaction. See our roadmap for next-gen conversational experiences, Workflow Data Fabric + AI Agents use cases, and multimodal capabilities that redefine enterprise automation.
360 Exchange: Explore Agentic AI use cases for employee self-service with the Virtual Agent
SES3554
This roundtable will explore cutting-edge use cases where AI Agents handle complex employee inquiries and streamline IT and HR support at scale. Sit with the ServiceNow product team to discuss how AI Agents can potentially automate issue deflection and improve the employee experience. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.