Cathay Pacific Airways journey to become a digital leader with ServiceNow

SES1824

To support its vision to become a digital leader, Cathay Pacific embarked its digital transformation Journey leveraging ServiceNow Platform. Cathay’s transformation journey spread across three horizons. * Horizon 1: Centralized platform, better users’ interface and improved observability. * Horizon 2: Self-service, risk and vulnerability management, visibility in software spend. * Horizon 3: AI and GenAI based transformation, data driven decision. This session will cover how Cathay and Infosys deliver maximum value at each phase in terms of elevating customer and user experience, improving operational excellence, reducing cost and mitigating risks.

Elevating the telecom excellence with next generation solutions, OneNZ Journey

SES1984

In today’s fast-paced digital world, OneNZ is focusing on driving growth, enhancing customer experiences, improving efficiency, and simplifying architecture. This session will cover how OneNZ optimizes the entire telecom service lifecycle from service design to provisioning, ongoing management and issue resolution leveraging the ServiceNow Platform. Additionally, learn how the Now Platform boosts visibility, accelerates customer onboarding, and streamlines workflows. We will also explore how AI & GenAI capabilities can be leveraged on revolutionizing telecom operations to unlock new business value.