Conference Sessions
Transforming Code With Flow Designer & Now Assist
SNU1035
In this hands-on lab, you will learn how to transform Script Includes into reusable Actions using Flow Designer. Discover how Now Assist accelerates modernization by generating and refactoring code, ensuring complex logic becomes accessible to every developer. Through demos, discussion and a hands-on lab, we’ll explore defining inputs and outputs, embedding AI-assisted logic, and best practices for evolving your instance toward low-code.
Low-Code Done Right: Empowering Developers and Admins
SNU1017
Accelerate delivery with low-code done right. This interactive workshop combines lecture, demo, and discussions to teach how to build professional-grade apps using Flow Designer, App Engine Studio, and reusable components. Learn when to use low-code vs. pro-code, enforce best practices, and avoid common pitfalls. Leave equipped to deliver faster, cleaner, and more maintainable solutions.
The condition builder: A closer look
SNU3314
Ever wondered why some logical operators in the condition builder appear and disappear? Or where dynamic values like 'Me' come from? With some cleverness (and a bit of scripting), we can demystify the filter condition builder and even create custom values for the 'is (dynamic)' operator. This session assumes knowledge of field and form configuration and includes a bit of JavaScript to craft our own dynamic values.
SecOps capabilities: Strategies for how and what to integrate
SNU3308
SecOps is running smoothly, but now stakeholders want to integrate YetAnotherThreatTool or DarkWebInvestigator. You find either five apps or none in the ServiceNow store. What should a SecOps admin/Platform Owner do? This session covers: The ServiceNow SecOps integration capability model, Strategies for choosing existing integrations, Approaches for building new integrations for unsupported systems, When to use Event Management vs. other integration methods.
Populating the CMDB using an alternative approach
SNU3303
This session will address a use case for solving issues where CMDB data cannot be discovered via Discovery or common integrations. Using a pre-formatted spreadsheet and incoming emails, we’ll automate the extraction and transformation of CI data into the CMDB. The session will use Flows, Integration Hub ETL, and Scheduled Jobs. Attendees will engage in a hands-on use case story to implement automated functionality. Designed for administrators and beginner developers.
Platform Analytics & Reporting - So what changed and why?
SNU3302
Join us for a deep dive into ServiceNow’s Platform Analytics evolution. Designed for stakeholders, admins, developers, and platform owners, this session covers key transformations from Performance Analytics. Learn the reasons behind these changes, explore new features, and see demos of the revamped interface. Gain insights to enhance analytical capabilities and user experience, and leverage advancements to drive excellence in your operations. Adapt, capitalize, and lead with the new ServiceNow Platform Analytics.
CMDB Data Manager
SNU3280
The CMDB Data Manager in ServiceNow allows you to create, publish, and manage policies that automate and govern CI lifecycle operations, such as retirement, deletion, and archiving. It also helps manage stale CIs and CI certification processes, ensuring that the CMDB remains in a healthy and efficient operational state.