Conference Sessions
K20
Lab/Workshop Improve your agents' efficiency with Machine Learning based Similarity Solutions (CCW1281)
K20-CCW1281
1724429920965001DK25
Boost IT agent productivity & employee experience with AI Agents
LAB2539
Deploy AI agents for IT Service Management to drive productivity across your organization. In this hands-on lab, discover how AI agents: * Increase employee self-service and productivity by using conversational sub-flows to automate routine service requests and immediate employee support through natural language. * Boost agent productivity by automating tasks and recommending resolutions. * Enhance service resilience by automating the creation of comprehensive change plans, minimizing risks, and ensuring seamless execution.