Enhancing customer support with AI-Driven virtual agents and NLU

SPN2424

As customer expectations evolve, delivering efficient and personalized support becomes imperative. This session will delve into deploying AI-powered virtual agents and Natural Language Understanding (NLU) within ServiceNow to transform customer service operations. Participants will gain insights into designing conversational interfaces, training NLU models and integrating virtual agents to handle routine inquiries, allowing human agents to focus on complex issues.

AI-Augmented workflows: Enterprise transformation without endless timelines

SPN2393

In today's fast-paced digital ecosystem, organizations must rethink their workflow strategies to remain competitive. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks and enhance cross-functional collaboration. We will showcase real-world implementations where AI has streamlined ITSM, SecOps and Customer Service workflows, delivering tangible business outcomes.