Now on Now: Putting AI to work for customer support engineers

SES2404

In support at ServiceNow, we believe that improving our employee experience leads to better customer outcomes. That's why we've focused on using AI to streamline work and eliminate repetitive tasks, so our teams can focus on taking care of our customers. In this session, we’ll share how we’re transforming the support engineer experience using AI agents, Customer Service Management (CSM), and other Now Platform capabilities. Join us to learn how this approach drives both employee satisfaction and customer success.