Shelly Laubert
Principal Technical Curriculum Developer
Shelly is a Principal Technical Trainer for ServiceNow.
Conference Sessions
SecOps capabilities: Strategies for how and what to integrate
SNU3308
SecOps is running smoothly, but now stakeholders want to integrate YetAnotherThreatTool or DarkWebInvestigator. You find either five apps or none in the ServiceNow store. What should a SecOps admin/Platform Owner do? This session covers: The ServiceNow SecOps integration capability model, Strategies for choosing existing integrations, Approaches for building new integrations for unsupported systems, When to use Event Management vs. other integration methods.
Platform Analytics & Reporting - So what changed and why?
SNU3302
Join us for a deep dive into ServiceNow’s Platform Analytics evolution. Designed for stakeholders, admins, developers, and platform owners, this session covers key transformations from Performance Analytics. Learn the reasons behind these changes, explore new features, and see demos of the revamped interface. Gain insights to enhance analytical capabilities and user experience, and leverage advancements to drive excellence in your operations. Adapt, capitalize, and lead with the new ServiceNow Platform Analytics.
Improve MTTR with Now Assist Skill Kit
SNU3291
Use the Now Assist Skill Kit and Data Kit to generate custom skills. The Knowledge Review skill reviews KB Articles and suggests improvements for accuracy, clarity, and usability. The Suggested Knowledge skill proposes augmenting or creating new articles at incident/case closure based on resolution notes. The Just-In-Time Knowledge skill offers troubleshooting suggestions by parsing similar cases, incidents, and articles. By the end of this lab, participants will gain hands-on experience in designing and deploying AI-driven skills.
Build it & they will come: ServiceNow UI Builder for next-level user interfaces
SNU3277
This session introduces administrators, developers, platform owners, and stakeholders to ServiceNow’s Builder Library, focusing on UI Builder. This tool enables the creation of dynamic workspaces and custom web experiences using Next Experience Components. Whether enhancing interface design or engaging users, this session equips you to create elegant, efficient, and user-centric interfaces. Gain practical experience and revolutionize enterprise software interfaces with next-gen web experiences.