360 Exchange: GenAI and Now Assist: Unlocking AI Value Now

SES3562

You may be closer than you think to leveraging generative AI with Now Assist in your enterprise environment. This exclusive session is designed for Marquee Customers to assess AI readiness and strategize for seamless adoption. Engage in a focused discussion with ServiceNow experts and industry peers to evaluate your next steps, identify key requirements, and gain insights from others on a similar journey. Secure your spot to connect, collaborate, and position your organization for AI-driven success.

360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value 

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What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.

360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value 

SES3548

What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.

360 Exchange: How to grow ITSM's Digital Portfolio Management's value as your CMDB matures

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ServiceNow Digital Portfolio Management (DPM) lets you manage your business services, application services, and applications throughout the entire plan, build, and run lifecycle. Designed for service management process owners, this immersive session gives you guidance on how to successfully align your DPM implementation with your current CMDB maturity to maximize value, This 360 Exchange offers an unparalleled opportunity to connect ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.

Get more value with ITSM, ITOM, and AI Agents best practices and strategies

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Autonomous IT- The Service Operations lab is a hands-on experience to optimize your ITSM and ITOM deployment, including new AI Agent capabilities. Learn best practices, innovative workflows, and automation strategies that enhance service delivery, operational efficiency, and resilience. You’ll gain insights into how ITSM and ITOM work together to create a proactive, data-driven approach to service operations. Areas covered include ITSM processes such as incident, problem, change, and request management and integrating ITOM capabilities like event management, discovery, and AIOps.