Scott Rhodes
Senior Director, Inbound Product Management
Product Management veteran with over twenty years of experience leading digital transformation for CRM, ITSM and HR information systems across industries. Currently leading the Conversational Agent Experience Platform product management area delivery platform capabilities for ServiceNow Live Agent Chat, Advanced Work Assignment and Next Experience Collaboration Chat products.
Conference Sessions
Fueling AI: Unlocking content and data to supercharge your Knowledge Base
SES3334
Learn how the quality of content and data, or "grounding," impacts AI systems like LLMs, RAG, and knowledge graphs. Explore how effective grounding creates a dynamic knowledge ecosystem, improving AI relevance and decision-making. This session will show you how to leverage grounding within the ServiceNow ecosystem to transform your knowledge base into a strategic asset for continuous learning and better AI performance.