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NJP

Saurabh Khetan

Saurabh Khetan

Sr Dir, Software Engrg Mgmt

ServiceNow Inc.

Conference Sessions

K25

Smooth tech, smart work: Enhancing your employee experience with DEX

LAB1689

In today's rapidly evolving technology landscape, end users continue to face sub-par digital experiences. IT departments are perceived as reactive and usually lack the end user's perspective. This negatively impacts productivity and employee satisfaction, which in turn affects customer and business goals. In this lab, discover how Digital End-User Experience (DEX) leverages endpoint data, workflows, engagement layers and organizational context - all in a single platform to measure and improve end-user experience and productivity helping digital workplace teams become proactive..