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NJP

samantha zarrini

samantha zarrini

Director, Market Intelligence & Human Centered Design

Visa USA Inc

Conference Sessions

K25

A customer story: Implementing great employee experiences at VISA

SES3339

Discover how applying Human-Centered Design (HCD) principles has driven successful product implementations at VISA. Learn from our leading practices for employee listening, gathering the right requirements, and designing products that deliver exceptional value to our employees and business. We’ll also share CSAT scores and outcomes from our launches, showing the impact of HCD on product success.