Revolutionizing platform management with Fairview Health Services & Deloitte

SES1807

Join this session to explore how Fairview Health Services, an early adopter of ServiceNow, transformed its platform management to foster innovation, improve operational efficiencies, reduce backlog, and implement GenAI solutions. You'll discover how, with the help of Deloitte, the organization successfully transitioned the platform rapidly clearing a large backlog of enhancements, improving the platform health-score and expanding the platform usage across the enterprise. The results? An enterprise-wide tool that is automating processes to improve efficiency and streamline operations.