Conference Sessions
Proactively Manage the Performance and Availability of Critical Services With Synthetic Monitoring
SNU1029
Evolve from manual processes and isolated data to automated IT workflows with proactive alerting, workflow-driven automation, intelligent root cause analysis, and recommendations powered by generative AI within your ITOM AIOps environment. Synthetic Monitoring employs a proactive strategy that simulates user interactions and system traffic to detect availability and performance issues in critical services. By simulating user transactions on API endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences.
Enhance Software License Management With Improved Workbench Capabilities
SNU1019
Enhance your Software License Management with the improved Software License Workbench in ServiceNow. In this hands-on lab session, you’ll explore new features like integrated health checks, license consumption analysis, and an enhanced publisher view. Learn how these updates help you improve data accuracy, stay compliant, and optimize usage—while reducing audit issues, legal risks, and security concerns.
We can model that! Demystifying ServiceNow's IRM Risk Assessment methodology
SNU3323
Life is a series of choices defined by risk and its assessment. Those who excel in evaluating risk gain an advantage, including in business. This session will teach you to model and adapt risk assessment frameworks within the SN IRM platform, establish data collection strategies, and transition from manual to automated factors. Practice rapid prototyping and debugging of risk-based RAMs to help stakeholders make better, data-driven decisions for any process.
Populating the CMDB using an alternative approach
SNU3303
This session will address a use case for solving issues where CMDB data cannot be discovered via Discovery or common integrations. Using a pre-formatted spreadsheet and incoming emails, we’ll automate the extraction and transformation of CI data into the CMDB. The session will use Flows, Integration Hub ETL, and Scheduled Jobs. Attendees will engage in a hands-on use case story to implement automated functionality. Designed for administrators and beginner developers.
Now Assist - CMDB and de-duplication templates
SNU3299
Discover how to create and configure de-duplication templates in ServiceNow to efficiently remediate duplicates in bulk. Leverage Now Assist for CMDB to simplify the remediation process by using de-duplication templates to enhance data quality and establish a trusted CMDB as the foundation for ServiceNow products that rely on it.
Making the best (and most) of learning resources for your organization
SNU3294
ServiceNow's Now Learning and University offer classes, content, badges, and certifications. This session will simplify these resources, helping you use them for growth and team success. Learn to navigate the learning catalog, align learning paths with objectives, and use badges and certifications for development. Gain strategies for applying these tools toward individual and team growth. Ideal for customers, partners, admins, developers, and stakeholders. Turn learning into a competitive advantage and unlock ServiceNow’s potential!
Gain deeper visibility into your software license usage with ServiceNow
SNU3285
Gain meaningful insights into the reconciliation results of Software Asset Management with the help of ServiceNow's newly introduced feature, License Consumption Explanation, and understand the calculations for your software licenses in the workspace.