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NJP

Richard Maldonado

Richard Maldonado

Director of Product Management, AI Experiences

ServiceNow Inc.

Conference Sessions

K26

Now on Now: Transforming Experiences With Now Assist, VA, and AI Search

SES7779

We're using our own GenAI-powered tools, including Now Assist and Virtual Agent,to connect employees to smarter solutions in real time. In this session, we'll show you how conversational AI and search have streamlined support, deflected tickets, and delivered seamless, instant answers across ServiceNow. You'll see first-hand how human expertise meets AI-driven productivity—powered by our very own ServiceNow AI platform.

K25

Now on Now: Our personalized AI Assistant for the enterprise

SES2432

At ServiceNow, we know today’s workforce needs AI that securely streamlines daily tasks, automates workflows, and delivers instant, context-aware insights. That’s why we said goodbye to traditional search and redefined the way employees, customers, and partners get work done with an enterprise-grade AI assistant. Join us to see how our AI assistant platform transforms productivity, reduces friction, and drives more intelligent decision-making across the enterprise