Now on Now: Powering IT operations with AIOps

SES2423

Discover how we're using AIOps to transform our IT operations with real-time insights, proactive issue resolution, and automated decision-making. We'll share how we use ServiceNow to gather extensive metric and log data from infrastructure, applications, and end-user devices, while applying AI-driven analytics to enhance visibility, detect anomalies, and optimize system performance. See how we’ve enabled intelligent automation, improved reliability, and faster incident responses in modern, complex environments on our very own Now Platform.

Now on Now: Drive action with CMDB, CSDM, & Service Mapping

SES2418

In this session, we'll share how we've matured the use of CMDB, CSDM, and service mapping, highlighting their critical role in IT operations. By better integrating these features, we've improved visibility, streamlined processes, and enhanced service delivery, driving greater operational efficiency.